D365 Field Service Solution Architect

D365 Field Service Solution Architect

Position Overview

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

Synoptek is seeking a D365 Solution Architect with strong expertise in Microsoft Dynamics 365 Field Service to lead the design and delivery of scalable, end-to-end service management solutions. This role is responsible for defining architecture, guiding development teams, and ensuring successful implementation across medium to large-scale engagements. The architect will work closely with business stakeholders to translate requirements into optimized technical solutions while driving delivery excellence across the full project lifecycle.

Duties and Responsibilities

• Define end-to-end solution architecture for D365 Field Service implementations aligned to business requirements
• Lead design and configuration of Field Service capabilities including work order management, scheduling, mobile enablement, and connected services
• Collaborate with stakeholders to gather requirements and conduct solution design workshops
• Provide technical leadership to onshore and offshore teams and ensure adherence to architecture standards
• Drive integration design across D365 CE, ERP platforms, and third-party systems
• Oversee application lifecycle management, including environment strategy, release planning, and deployment governance
• Ensure solution scalability, performance, and security across high-volume environments
• Support data migration, cutover planning, and go-live activities
• Contribute to pre-sales activities including solution demonstrations and proposal development
• Mentor and guide junior consultants and architects to build capability within the team

Education

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience

Job-related Experience

• Customarily has at least 10 years of experience in Microsoft Dynamics 365 CE implementations
• Minimum 5 years of focused experience in D365 Field Service on medium-to-large-scale engagements
• Proven experience delivering large-scale Field Service solutions (e.g., high-volume work orders or large field workforce environments)
• Experience integrating D365 Field Service with ERP platforms such as D365 Finance & Operations or other enterprise systems
• Demonstrated experience leading distributed delivery teams across onshore and offshore models
• Experience in industries such as utilities, manufacturing, telecommunications, healthcare, or facilities management preferred
• Pre-sales experience including solution demos and proposal development preferred

Job-related Skills/Attributes

• Strong expertise in D365 Field Service including work orders, agreements, scheduling, and mobile solutions
• Hands-on experience with Resource Scheduling Optimization (RSO) in complex environments
• Working knowledge of D365 CE modules including Sales, Customer Service, and Omnichannel
• Strong understanding of Dataverse architecture and data modeling best practices
• Experience with Power Platform including Power Apps, Power Automate, and Power BI
• Knowledge of Azure Integration Services such as Logic Apps, Azure Functions, and Service Bus
• Familiarity with Azure IoT Hub and connected field service scenarios
• Experience with data migration tools such as SSIS and KingswaySoft
• Strong understanding of DevOps practices, including Azure DevOps and release management
• Experience working in Agile/Scrum delivery environments
• Strong stakeholder management, communication, and problem-solving skills
• Ability to translate business requirements into scalable technical solutions