Project Manager

• The Division of Information Technology Services (ITS) is seeking a highly experienced and motivated individual to join our team as a Senior ITS Project Manager. This role is responsible for driving the successful delivery of large-scale, complex IT projects and programs that support the university’s strategic priorities. The Senior Project Manager will lead cross-functional teams, manage diverse stakeholder expectations, and ensure that all initiatives are delivered within scope, schedule, and budget—while aligning business value and user needs.

The ideal candidate will be a self-starter with a proven track record of managing complex strategic IT initiatives in dynamic environments. This role requires a strategic thinker who is also hands-on, with strong leadership and influencing skills.

This is a hybrid position that requires on-site presence in the Boston office three days per week.

1.   Qualifications

Education

·      Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.

·      Project management training/certification preferred (e.g., PMP, Agile, PRINCE2)

Experience

·      8–10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.

·      Demonstrated experience in delivering enterprise-level technology projects, such as CRM, ERP, infrastructure, data integration, or cloud-based systems.

·      Minimum of 5 years of experience engaging with business units, technical teams, and executive stakeholders to translate business needs into actionable project plans.

·      Proven ability to lead diverse project teams, set direction, communicate vision, and influence outcomes without direct authority.

·      Experienced in navigating organizational change, managing competing priorities, and driving projects forward in ambiguous or evolving environments.

·      Demonstrated experience leading organizational change for enterprise technology implementations including adoption and post-go-live stabilization

·      A strong history of using data-driven insights to guide project planning and risk management.

Knowledge and Skills

·      Expert in project management methodologies, including Waterfall, Agile, and hybrid approaches.

·      Proficient with project management tools such as MS Project, Smartsheet, ServiceNow, or Jira.

·      Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.

·      Strong system-thinking capability to understand and manage interactions between technology and business processes.

·      Ability to frame and communicate complex information clearly to drive alignment and informed decision-making.

·      Demonstrated ability to build relationships, foster collaboration, and resolve conflicts across diverse stakeholder groups.

·      Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.

·      Skilled in resource planning and budgeting for large-scale projects.

·      Self-motivated, organized, and capable of working independently in fast-paced environments.

·      Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business

·      Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

2.   Key Responsibilities & Accountabilities

Identify all key responsibilities (maximum of 5) required of the job in 3-4 sentences and indicate the typical amount of time required for each responsibility. Total percentage of time must equal to 100%.

Responsibility

Percent of Time

Project Leadership & Execution

·      Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.

·      Develop and manage detailed project plans, milestones, scope statements, budgets, timelines, and resource allocations.

·      Ensure project scope and plans address technology delivery, as well as change, readiness, and operational transition

·      Conduct risk assessments and implement proactive mitigation strategies.

·      Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content.

Stakeholder Engagement & Communication

·      Serve as the primary liaison between technical teams, business units, and executive sponsors.

·      Build and maintain strong relationships with stakeholders at all levels.

·      Facilitate effective communication across cross-functional teams to ensure shared understanding of objectives, progress, and changes.

·      Present project updates, risks, and performance metrics to governance groups and leadership.

Team Leadership & Collaboration

·      Provide direction and support to cross-functional project teams, including internal staff and external vendors.

·      Establish clear goals and responsibilities and promote accountability across team members.

·      Foster a collaborative environment that encourages innovation, ownership, and problem-solving.

Monitoring, Reporting & Financial Oversight

·      Track and report on project progress, milestones, risks, issues, and financials.

·      Develop and publish status reports, prepare and modify schedules or plans as required. 

·      Ensure post-project evaluation, lessons learned, and knowledge documentation.

·      Manage project budgets responsibly, identify cost-saving opportunities, and ensure financial accountability.