Infrastructure Business Analyst

Key Responsibilities:

• Partner with stakeholders to gather and document detailed business, functional, and technical requirements.
• Analyze current state processes, systems, and infrastructure to identify improvement and integration opportunities.
• Translate business needs into clear specifications, user stories, and technical requirements for developers and engineers.
• Lead initiatives involving system integrations (APIs, middleware, data exchanges) between platforms, applications, and external vendors.
• Work closely with infrastructure teams to ensure technology solutions align with enterprise architecture, security policies, and performance standards.
• Facilitate solution design sessions with cross-functional teams, ensuring that infrastructure and integration impacts are considered.
• Develop business process documentation, data flow diagrams, and systems maps that reflect current and future states.
• Participate in vendor evaluations, RFP processes, and system implementation planning.
• Support QA/UAT efforts by defining test cases, validating results, and ensuring end-to-end workflows function as expected.
• Monitor post-implementation performance and collaborate on continuous improvement strategies.
• Mentor junior analysts and contribute to business analysis standards, tools, and frameworks.

Qualifications:

Required:

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field.
• 5 years of experience as an IT Business Analyst, with a focus on enterprise systems and integrations
• Strong analytical and problem-solving skills.
• Demonstrated experience with business process modeling and requirements elicitation.
• Strong understanding of API integrations, system interoperability, and middleware technologies.
• Solid understanding of IT infrastructure components such as networks, servers, cloud platforms, and security protocols.
• Experience with business and technical requirements gathering, use case development, and solution documentation.
• Proficiency in tools such as JIRA, Confluence, Visio, Lucidchart, and MS Office.
• Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences.

Preferred:

• Master’s degree or MBA.
• Certifications such as CBAP, PMI-PBA, ITIL, or TOGAF.
• Experience with enterprise platforms (e.g., ServiceNow, Workday, Salesforce, SAP).
• Familiarity with data analysis and reporting tools like SQL, Power BI, or Tableau.
• Experience with cloud technologies (e.g., Azure, AWS) and modern DevOps practices.

Job Types: Full-time, Contract, Temporary, Permanent

Pay: $65.00 - $90.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Green card sponsorship
• Visa sponsorship

Work Location: Hybrid remote in Boston, MA 02133

Salary : $65 - $90