What are the responsibilities and job description for the Customer Success Manager position at Synex Talent?
Description Synex Talent is looking for a dedicated Customer Success Manager to join our innovative team in Northborough. This full-time, remote position is an excellent opportunity for an individual passionate about fostering client relationships and enhancing customer satisfaction within the staffing and recruiting industry. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our services. You will collaborate closely with clients to understand their needs, provide tailored solutions, and drive customer engagement. This position is vital to our mission of delivering exceptional service and cultivating long-term partnerships. We offer a competitive salary range of $90,000 - $125,000 annually, along with a comprehensive benefits package and opportunities for professional development. ResponsibilitiesDevelop and maintain strong relationships with clients to ensure their successAct as the primary point of contact for customer inquiries and issuesOnboard new clients and provide ongoing training and supportMonitor customer health metrics and proactively address any concernsGather client feedback and communicate it to the product and marketing teamsIdentify opportunities for upselling and cross-selling additional servicesCollaborate with internal teams to ensure seamless service deliveryConduct regular check-ins and performance reviews with clientsRequirements1-2 years of experience in customer success, account management, or a related fieldStrong interpersonal and communication skillsAbility to understand customer needs and develop tailored solutionsProficient in CRM software and customer engagement toolsExcellent problem-solving skills and a proactive attitudeAbility to work independently in a remote environmentExperience in the staffing or recruiting industry is a plusBachelor's degree in Business, Marketing, or a related field is preferred
Salary : $90,000 - $125,000