Systems Analyst

ESSENTIAL FUNCTIONS:

• Models and promotes both internally and externally the mission, philosophy and values of the company.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Acquires, maintains and demonstrates current knowledge and competency.
• Performs workstation and mobile device administration and management.
• Performs user account management including password change, requests for domain access and various user applications.
• Oversees the daily activities related to applications, workstations and printer usage.
• Provides daily internal applications, workstation, printer and peripheral help desk support in person, via telephone, help desk ticketing system, remote access and remote site visits.
• Identifies and escalates priority issues by redirecting high-level challenges to the appropriate resources.
• Demonstrates an active effort to foster and promote a team-oriented, collaborative environment.
• Organizes ideas and communicates information in a style appropriate to the audience and situation.
• Deploys workstations, endpoint software applications and OS and application updates using endpoint management and imaging applications.
• Maintains Technology inventory and software licensing and works with management to ensure effective procurement and disposal.
• Installs and performs minor repairs to desktops, laptops, printers and other peripherals as needed.
• Answers user inquiries regarding computer software or hardware operations to resolve problems.
• Develops knowledge base articles related to common usage of hardware and software in our environment for internal users.
• Confers with staff and management to recommend new system improvements, requirements or modifications as needed.
• Refers and coordinates warranty related hardware and software problems or defective products to vendors.
• May assist with application configuration/scripting, reports development, server maintenance, security and network projects and activities on an as needed/available basis.
• Performs other duties as assigned by Manager

EDUCATION and/or EXPERIENCE:

• Requires an Associate's degree or equivalent experience
• 1-2 years customer software and/or hardware technical support or help desk experience preferred
• Understanding of Microsoft Windows 11 operating systems, MS Office 2019, Azure and O365
• Understanding of basic networking infrastructure
• Basic knowledge of Microsoft Active Directory, VMware virtualization and Microsoft Exchange