What are the responsibilities and job description for the Account Manager position at Synergy Pet Group?
Synergy Pet Group is one of the fastest-growing players in the pet industry, earning a place on the Inc. 5000 every year since 2018 and sustaining more than 35% annual growth for the past decade. Our portfolio of pet care offerings includes pet-related employee benefits, the industry’s only PPO-style pet insurance, veterinary membership programs, and the veterinary industry’s fastest-growing practice management software. These solutions are used by thousands of veterinary practices and millions of pet owners nationwide. As we scale, we’re building a team that thrives in a high-growth environment and is excited to help shape the future of veterinary care.
The Account Manager is responsible for managing client relationships and ensuring successful delivery of services while identifying opportunities for account growth. This role serves as the primary point of contact for assigned clients, overseeing account performance, coordinating internal resources, and driving retention and revenue expansion.
Areas of Responsibility
Client Relationship Management
Every role at Synergy touches the lives of pets, the people who love them, and the veterinarians who care for them. With a decade of sustained growth and national reach, we’re building solutions that expand access to pet care, strengthen the veterinary community, and redefine how employers support pet families. If you want to do work that matters — and see your impact scaled across millions of pets — you’ll find a home here.
The Account Manager is responsible for managing client relationships and ensuring successful delivery of services while identifying opportunities for account growth. This role serves as the primary point of contact for assigned clients, overseeing account performance, coordinating internal resources, and driving retention and revenue expansion.
Areas of Responsibility
Client Relationship Management
- Serve as the primary contact for assigned accounts
- Build and maintain strong client relationships
- Lead client meetings and check-ins
- Develop account plans to support client goals
- Identify opportunities for upselling or cross-selling services and work with the sales team to execute
- Monitor account performance and client satisfaction
- Ability to work independently
- Manage renewals and contract discussions
- Identify expansion opportunities within existing accounts
- Work with internal teams to ensure service delivery
- Manage timelines, deliverables, and issue resolution
- Communicate client feedback to internal stakeholders
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in account management, client services, or a similar role.
- Strong interpersonal and communication skills, with the ability to build and maintain positive client relationships.
- Excellent problem-solving and decision-making skills.
- Proficiency in customer relationship management (CRM) software and related tools.
- Knowledge of benefit plans and enrollment processes.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational and time management skills.
Every role at Synergy touches the lives of pets, the people who love them, and the veterinarians who care for them. With a decade of sustained growth and national reach, we’re building solutions that expand access to pet care, strengthen the veterinary community, and redefine how employers support pet families. If you want to do work that matters — and see your impact scaled across millions of pets — you’ll find a home here.