Account Manager

Account Manager – Coast Linen Service

Location: Neptune City, NJ
Reports To: Territory Service Manager / TSM

Company Overview

Coast Linen Service is a third-generation, family-owned linen rental company serving the greater NY/NJ market. We specialize in providing premium table linens and restaurant textiles that elevate our clients’ guest experience. Coast has built its reputation on reliability, consistency, and service excellence — delivering products that make our customers’ lives easier, better, and more efficient.

Position Summary

You’ll be the face of Coast to our customers — working in the field, building trust, safeguarding Coast’s inventory, and growing revenue through value, not cheap gimmicks. As Account Manager, you manage your portfolio of customers and routes, drive retention, and partner with internal operations to exceed expectations.

Key Responsibilities

Customer Relationship & Field Presence

• Be out in the field consistently — visiting customer sites, being visible, understanding their day-to-day.
• Manage relationships with decision makers; earn their trust.
• Advise customers on how to protect product, reduce damage, optimize linen use, and minimize waste.
• Sell value — not just price: upsell, cross-sell, introduce new services/coatings, etc.

Inventory & Par Level Control

• Monitor customer inventory (on-site stock, par levels), ensure counts match expectations.
• Identify discrepancies, shortages, overages, and communicate/resolve promptly.
• Work closely with routing, production, and warehouse teams to reconcile inventory flows.

Deliveries & Logistics Oversight

• Oversee deliveries to your accounts — ensure routes operate per standard procedures (SOPs), on time, with quality.
• Review daily delivery and route reports to spot errors, inefficiencies, or inventory misallocations.
• Recommend route adjustments, re-splits, or rerouting when data indicates inefficiencies.

Contracts, Pricing & Renewals

• Manage contract renewals, re-signs, pricing discussions — position Coast as a partner, not vendor.
• Track upcoming renewal dates, prepare proposals, negotiate terms in collaboration with TSM or Service leadership.
• Escalate issues or pushbacks appropriately.

Issue Resolution & Accountability

• Own customer service issues in your book — respond quickly, investigate root causes, propose corrective actions.
• Be accountable for delivery shortfalls: communicate transparently to customer, resolve, and prevent recurrence.
• Escalate unresolved or systemic issues to TSM.

Performance & Metrics

• Be held to KPIs: retention rate, route profitability, upsell/revenue growth, delivery accuracy, inventory variance, etc.
• Document field activities, customer visits, issues, proposals, outcomes.
• Use CRM or internal systems to maintain up-to-date customer and route data.

Qualifications & Skills

• 3–5 years in a field account, service, or route management role (preferably in linen, uniform, rental, laundry, or B2B service).
• Strong relationship skills: you’re persuasive, communicative, and dependable.
• Analytical mindset: comfortable working with route/inventory/delivery data, spotting anomalies, and using that insight to act.
• Self-starter: you’ll often be out in the field without constant oversight.
• Good problem solver; mechanically minded enough to understand “how things break.”
• Valid driver’s license and clean driving record (must drive part of the time).
• Proficiency in MS Excel, CRM or account management systems, route management tools.

What Success Looks Like (in First 6–12 Months)

• Minimal inventory discrepancies and damage losses in your customer base.
• High renewal rate — most customers re-sign without churn.
• You’ve identified and closed incremental revenue opportunities in your book.
• Delivery issues in your portfolio are rare and small; you’ve recommended route adjustments.
• Your internal reports/feedback help TSM optimize service policies and routes.

Pay: $80,000.00 - $83,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000 - $83,000