What are the responsibilities and job description for the Front Desk position at SYNERGY IN MOTION LLC?
Front Desk Patient Care Coordinator
Synergy in Motion Physical Therapy & Sports Rehab | Pasadena, MD
Benefits & Perks
- Competitive pay
- Flexible schedule and great work-life balance
- Paid time off
- Ongoing training and professional development
- Employee discounts
Job Summary
At Synergy in Motion Physical Therapy & Sports Rehab, we believe a great patient experience begins the moment someone walks through our doors.
We're looking for a friendly, dependable, and organized Front Desk Patient Care Coordinator who enjoys helping people and takes pride in providing excellent service.
As the first point of contact for our patients, you'll help manage appointments, answer questions, coordinate insurance benefits, and keep daily clinic operations running smoothly.
We're a growing, team-oriented clinic that values professionalism, accountability, positive attitudes, and people who take initiative.
Key Responsibilities
Patient Care & Front Desk Operations
- Welcome patients and provide a friendly, professional experience.
- Answer calls, schedule appointments, and manage cancellations.
- Assist with patient registration, paperwork, and inquiries.
- Maintain accurate patient records using our EMR system.
- Address patient concerns with patience and professionalism.
- Keep the reception area organized and welcoming.
Insurance & Patient Accounts
- Verify insurance eligibility, benefits, copays, deductibles, and visit limits.
- Clearly explain insurance benefits and estimated patient financial responsibilities.
- Identify referral and authorization requirements.
- Collect copays and patient payments.
- Coordinate with insurance companies and the billing team to resolve discrepancies.
- Document insurance verification and patient communications accurately.
Teamwork & Clinic Support
- Coordinate with therapists and staff to ensure smooth daily operations.
- Assist with administrative and clinic tasks as needed.
- Take initiative, adapt to changing priorities, and contribute to a positive team environment.
Qualifications
- 1–2 years of medical front desk, healthcare administration, or customer service experience preferred.
- Experience with insurance verification and patient accounts is a plus.
- Familiarity with EMR systems, scheduling software, or WebPT is preferred but not required.
- Excellent communication, organization, and multitasking skills.
- Comfortable using computers and learning new technology.
- Dependable, punctual, detail-oriented, and professional.
- Ability to handle confidential patient information appropriately.
- Positive attitude, willingness to learn, and ability to work well with others.
Why Join Synergy in Motion?
At Synergy in Motion, we believe our employees are just as important as the patients we serve. We strive to create a supportive, respectful workplace where teamwork matters and everyone has an opportunity to grow.
You'll be part of a dedicated team that makes a meaningful difference in patients' lives every day.
If you're passionate about helping people, enjoy working with a great team, and take pride in doing your job well, we'd love to hear from you!
Salary : $17 - $21