Relationship Banker

LOCATION:  This position may travel to our neighboring offices to offer assistance for a limited number of weeks throughout the year.

POSITION SUMMARY:  A Relationship Banker provides services to existing and potential customers. This position primarily supports the loan function of the branch while also supporting the customer service function. 

JOB RESPONSIBILITIES:

Primarily Support the Loan Function of the Branch by:  Assist loan officers and loan assistants with servicing loan files which includes:

• Shares accountability with the lender for the full loan process which includes:
• Inputs loan applications into Laser Pro.
• Assigns the loan to the Loan Processor for document printing.
• Processes denied loan packages and loan renewals within established regulatory timeframe. 
  • This position does not accept mortgage loan applications or perform tasks on behalf of the lender. (Including this statement means the Relationship Banker will not require an NMLS. As a floater and assistant to the lender and primary Loan Assistant, this person still may not have enough involvement in the process to fully function on behalf of the lender.)
• Must retain extensive knowledge of bank products and services to serve the customer effectively.
• Maintain a high level of company and customer confidentiality.
• Utilizes the loan checklist to properly track the status of the loan.
• Prepares loan packages for closing by ensuring that all approvals, credit memos, and insurance are in place prior to closing while ensuring all loan documents are accurate and in order.
• Prepares tickets, distributes loan proceeds, closes the loan folder according to established procedures, and submits it to the loan department for booking and final review.
• Other specific tasks within the same scope as assigned by the lender.
• Accountability for the full loan process. 

Support the Customer Service Function of the Branch by:  

• Work efficiently with coworkers to meet customers’ needs and reach shared goals of branch.
• Open new accounts and perform maintenance to existing accounts with accuracy.
• Process wire transfer requests.
• Assists in safe deposit box customer entry.
• Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.
• Cross-sell bank products and services that meet our customers’ needs.
• Assist in answering telephones for customer inquiries.

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or general education degree (GED)

EDUCATION AND EXPERIENCE PREFERRED:

• Two or more years of banking experience
• Business degree from a technical school and/or college
• Knowledge of NuPoint, New Account Console, Card@Once, IMM, and Chexsystems

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• General knowledge in Microsoft programs Excel, Word and Outlook.
• Proficient at operating a computer, typing/word processing, ten key number pad, printer, fax machine, and copier.
• May require successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor through the day.
• Must possess superior organizational skills, communication skills and capable of making good judgments.
• Must have a professional appearance and manner at all times.
• Ability to travel to designated Synergy Bank locations as needed.
• Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.

PHYSICAL REQUIREMENTS:

• Regular attendance is required.  Must be available for a full-time schedule (40 Hours) Monday - Friday, 8 AM - 5 PM.  
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. 
• The employee is occasionally required to climb or balance and stoop, kneel, or crouch. 

MENTAL REQUIREMENTS:

• Must have the attention span to stay alert and attentive during a normal 8-hour workday.
• The Relationship Banker must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
• Must be able to listen to, grasp, and respond positively to supervision and instructions by Management. 
• Ability to safeguard and maintain confidential information as directed by Federal law and Company policy.
• Cognitive ability to perform the essential duties and functions of his or her job.

Salary : $22 - $30