Loan Operations Assistant

DEPARTMENT: Loan Review Compliance

SUPERVISOR: Loan Operations Supervisor

SCHEDULE: 40 Hours (Monday - Friday, 8 AM - 5 PM)

POSITION SUMMARY: The Loan Operations Assistant provides both employees and customers with loan information and performs assigned daily duties.

POSITION RESPONSIBILITIES: General Job Functions
• Provides the Synergy Bank standard of excellence in customer service.
• Maintains honesty and the highest level of ethical standards.
• Handles assigned daily duties in the department which could include the following: new loan uploads, renewals/extensions, credit references, participation processing, process payouts, image documents to credit file, non-post processing, CIP, early disclosures, escrow, insurance, property taxes, loan review, denials, exceptions, credit life insurance, credit bureau reporting and disputes, collateral, G/L balancing, daily work review, etc.
• Answers phone calls as necessary and assists customers according to the Bank’s telephone customer service standards.
• Checks back new loans, maintenance, and balance accounts.
• Explains, promotes, and sells bank products and services that enhance the customer’s banking experience.
• Performs administrative duties such as labeling, copying, scanning, and filing various loan documents.
• Responsible for quoting payoffs on existing loans.
• Assists Lenders and Loan Assistants as needed, or as directed by Management.

EDUCATION AND EXPERIENCE REQUIRED:
• High school diploma or equivalent.

EDUCATION AND EXPERIENCE PREFERRED:
• Knowledge of NuPoint and loan documents.
• Previous use of 10 key calculator.
• 3 years of experience in Loan Operations or similar department at a financial institution

REQUIRED QUALIFICATIONS:
• Proficient in Microsoft Word and a basic understanding of Microsoft Excel.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information to draw a conclusion.
• Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
• Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
• Ability to multi-task in a fast-paced work environment.
• Must have advanced knowledge of bank products and services to cross-sell both effectively and consistently.
• Ability to organize and prioritize daily tasks.
• Ability to present a business professional appearance.
• Must have reliable transportation to commute to and from work.

COMMUNICATION: Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.

PHYSICAL REQUIREMENTS:
• Must be able to work at a computer station in front of a monitor for up to 4 hours at a time without the opportunity for a break.
• Must be able to interact with the public utilizing various methods of communication.
• Employees may be required to squat and remain in that position for short periods of time while searching for and/or reaching for files and supplies at ground level. This could occur as few or as many times as necessary to accomplish the required task.
• Must be able to lift and carry approximately 10-15 pounds multiple times throughout the day.

MENTAL REQUIREMENTS:
• Must have the attention span to stay alert and attentive during a normal 8-hour workday.
• The Loan Operations Assistant must be able to make sound, quick decisions based on the facts of a situation and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or directed by his or her supervisor.
• Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
• Physical and cognitive ability to perform the essential duties and functions of his/her job.

Salary : $15 - $20