Product Research Manager

Product Manager-Research & Discovery

Hybrid-Rosemead, CA

12 month W2 Contract with full benefits

The Product Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the “Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions.

This is a hands-on discovery and research role, not a delivery role and not a people-management role.

Key Responsibilities:

Strategic Discovery & Problem Framing

• Convert vague business problems into fully defined opportunities with customer business regulatory framing.
• Produce “shovel-ready? Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
• Works with the Senior Manager of Product to create ROI models (when needed)
• Translate scattered backlog into strategic themes.

Research & Validation Leadership

• Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
• Leverage call center data, QM analytics, and operational insights to validate root causes.
• Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
• Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.

Stakeholder & Scope Management

• Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
• Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
• Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.

Required Skills/Attributes

Qualifications

• 5 years in Discovery, UX Research, Product Strategy, and Service Design
• Strong skills in blueprinting, journey mapping, and early-stage prototyping
• Ability to translate user needs and operational insights into business value.
• Strong synthesis, facilitation, and problem-facing capabilities.

Desired Skills/Attributes

• • Experience in large, complex, and regulated enterprises (preferred)

Job duties may include: reviewing software requirements and preparing test scenarios; executing tests on software usability; analyzing test results on database impacts, errors or bugs, and usability; preparing reports on all aspects related to the software testing carried out and reporting to the design team.

Education/Experience: Bachelor’s degree in applicable profession, business, or technical discipline or an equivalent combination of education, training, and experience. Possesses seven to ten years of experience.

The hourly pay rate range for this position is $61.29 to $70.68 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

If you require assistance or an accommodation in the application or employment process, please contact us at Applications@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.