Supply Chain Planner

Job Description:

• The Supply Chain Planner is a critical part of our Fulfillment team within our Supply Chain organization.

• This individual will interact regularly with customers and manage orders, shipments and customer inquiries.

• The Supply Chain Planner will work closely with multiple teams and collaborate effectively in a team oriented environment.

• Optimize customer experience, responsible for timely resolution/proactive results for Metro by Client dealer Channel.

• Review and authorize applicable credits

• Reply/ Resolve Metro Dealer questions and Internal Client business partner emails (not consumer)

• Receive, enter and validate customer orders, reserve inventory and determine delivery dates

• Generate, analyze and monitor open order reports to validate system integrity, SLA, EDI and IDOCs

• Establishes and maintains business relationships with Channel Managers, Logistics and Allocation Planning to assure on-time delivery, communication on backorder and resolution of picking, shipping and capacity issues

• Aggregate, review and collaborate with allocation Planning to clear backorders, execute planning cycle to build loads, release orders to DC and drive the daily open order review process with key channel managers

• Resolve return exceptions, coordinate adjustment to deductions with Finance, Channel Manager and Customer and authorize replacement or credit

• Root-cause process failures and implement process improvements

Qualifications:

• 1-2 years of supply chain experience

• Understanding of supply chain systems and structures

• Strong analytical skills with the ability to work independently and within teams

• Ability to connect work in functional area upstream and or downstream in supply chain

• Practical knowledge of Sales and Operations Planning

• Working knowledge of Excel, basic formulas, pivots, etc..

• Experience in SAP ECC/fulfillment systems preferred and Oracle Fusion

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.