What are the responsibilities and job description for the Rental Supervisor position at Synectics Inc.?
Roles And Responsibilities
- Manage the day-to-day operations by directly supervising and coordinating the work of rental counter, delivery, and service personnel
- Taking orders by phone from outside sales personnel or customers and ensures delivery
- Preparing quotes for customers when requested by outside sales rep
- Handle and generate sales with existing accounts
- Assign work orders to mechanics to ensure workload is properly managed. Ensure timely turnaround of customer repairs
- Generate repair quotes, file equipment warranty claims, and perform parts research
- Properly receive and bill for parts to ensure proper inventory management; maintain and update operating system
- Check stock availability and perform scheduled cycle counts
- Work closely with accounting as needed to resolve discrepancies with both accounts receivable and payable transactions
- Files warranty claims with OEMs as needed
- Become familiar with all product lines
- Establish and maintain relationships with manufacturers
- Maintain open orders daily
- Keep Showroom clean and organized
- Recommend additional products needed for the job
- Work closely with other departments to ensure accuracy and predictability
- Phone Cold Calling
- Properly receive and bill for parts to ensure proper inventory management; maintain and update operating system
- Work closely with accounting as needed to resolve discrepancies with both accounts receivable and payable transactions
- Required to keep parts stock at a 6 month turn timeframe. Work with OEM or vendor to ensure supplier returns are completed in a timely manner.
- Complete year-end inventory
- Perform other duties as required by Supervisor
- 1-3 Years of Experience in Sales or Manager Experience
- Experience in the Construction Industry (Preferred)
- Communicates well with customers both on the phone and in person
- Demonstrated ability to lead a team, manage priorities, and achieve performance goals.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office Suite (Excel, Outlook) and rental management systems.
- High School Diploma or GED required; college or technical training preferred.
- Bilingual (English/Spanish) preferred.
- Construction Equipment Rental industry