What are the responsibilities and job description for the HVAC Service Manager position at Synectics Inc.?
Role Description
- This is a full-time, on-site HVAC Service Manager role based in the Baltimore, MD Area.
- The HVAC Service Manager oversees day-to-day service operations, including scheduling, dispatching, and supervising field technicians for commercial HVAC maintenance, repairs, and emergency calls.
- The role includes reviewing work orders, ensuring adherence to safety standards and building codes, monitoring service quality, and resolving customer concerns in a timely, professional manner.
- The HVAC Service Manager collaborates with project and construction teams, supports energy-efficient and building automation initiatives, and helps optimize service contracts and preventive maintenance programs.
- Additional responsibilities include team coaching, performance feedback, documentation of service activities, and contributing to process improvements and operational efficiency.
- Oversee scheduling, dispatching, and completion of service calls
- Provide technical guidance for complex service issues
- Monitor performance, conduct training, and evaluate staff
- Resolve escalated customer concerns and maintain high satisfaction levels
- Track revenue, productivity, and department efficiency
- Ensure compliance with safety standards and company policies
- Proven experience as an HVAC Service Manager or in a supervisory role
- Strong HVAC technical knowledge
- Journeyman or Master HVAC License preferred
- Excellent leadership and problem-solving skills
- Proficiency with service management software
- Valid Driver's License with a clean record
- Requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency.
- The ideal candidate is a licensed HVAC professional with excellent communication and management skills.
- Competitive Pay
- Health, Dental, and Vision Insurance
- SIMPLE IRA Retirement Plan (with employer contributions)
- Paid Time Off & Holidays
- Bonus Opportunities and Career Growth
Salary : $90,000 - $110,000