What are the responsibilities and job description for the Engineer/Design position at Synectics Inc.?
Key Responsibilities
- Seeking an experienced Lead AV Systems Engineer & Programmer to help our integration team and requires someone who can envision complete systems, understand how all components work together, and confidently resolve complex technical issues.
- System Design & Engineering
- Collaborate with Sales and Design teams to create complete AVL-C system designs tailored to customer needs
- Translate client requirements into detailed, functional system designs
- Produce system drawings, signal flow diagrams, schematics, cable schedules, and equipment lists
- Conduct site surveys to validate system designs and recommend adjustments
- Utilize design tools such as Q-SYS Designer, D-Tools, Visio, ArrayCalc, and similar platforms
- Provide technical guidance during project planning to ensure system compatibility and performance
- Programming & Commissioning
- Develop preliminary and final programming for AV control systems, primarily Q-SYS and IP-based platforms
- Troubleshoot and optimize system performance during installation and post-installation
- Support commissioning, testing, and system validation
- Installation Support
- Review Statements of Work (SOWs) and system designs prior to installation
- Assist with cable scheduling, routing, and installation planning
- Support installation teams as needed, including:
- Hanging and rigging speakers, displays, projectors, and screens
- Terminating low-voltage cabling (network, audio, speaker, control)
- Provide on-site technical leadership and training for technicians
- Documentation & Handoff
- Finalize all project documentation post-installation
- Deliver accurate, clear, and user-friendly system documentation to customers
- Ensure clean handoff from installation to service
- Training & Customer Support
- Train end users, staff, and volunteers on installed systems
- Create checklists and troubleshooting guides to reduce future service calls
- Assist with advanced service calls and escalated technical issues
- Respond to customer inquiries promptly and professionally
- Professional Development
- Stay current with AVL technology trends and best practices
- Set and pursue personal and professional growth goals
- Proven experience in Audio, Video, Lighting and Control (AVL-C) system design and installation
- Strong understanding of how AVL systems function as an integrated whole
- Hands-on experience troubleshooting complex AV systems
- Experience with Q-SYS design and programming (required)
- Familiarity with IP-based AV systems and networking concepts
- Ability to read and create schematics, signal flow diagrams, and cable schedules
- Comfortable working both in the field and in a design/engineering role
- Strong communication skills and ability to work cross-functionally
- QSYS Level I and II Certifications are required.
- A strong background in Audio, Video, Lighting and Control (AVL-C) system design, programming, and troubleshooting.
- Hands-on AVL experience, has worked in the field, and can bridge the gap between sales, design, installation, and customer training.