Computer Support / IT Support Analyst

Job Description

• We are seeking a reliable and customer-focused Computer Support Analyst to provide onsite and remote technical support in a corporate environment.
• This role is responsible for day-to-day IT support, conference room and event assistance, hardware/software troubleshooting, and documentation of IT processes.
• Monitor and manage the ServiceNow (SNOW) ticket queue; create, update, and resolve help desk tickets.
• Diagnose and resolve hardware and software issues for desktop and laptop systems.
• Provide onsite and remote technical support to end users in a corporate environment.
• Perform daily conference room checks and support Zoom-enabled conference rooms and onsite events.
• Install, configure, and maintain computers, laptops, printers, and peripheral devices.
• Conduct routine maintenance, including system updates, virus scans, and hardware replacements.
• Maintain accurate inventory records of IT hardware and software assets.
• Provide workstation setup, teardown, and system relocation support as needed.
• Document IT processes, procedures, and troubleshooting guides; keep documentation up to date.
• Assist with special projects and IT initiatives as assigned.
• Deliver basic end-user training on standard and specialized applications when required.
• Working Hours: 8:00 AM - 5:00 PM
  
  

Qualifications

• Hands-on experience providing computer support to end users (onsite and remote) in a corporate environment.
• Experience supporting Zoom conference rooms and video conferencing technology.
• Strong communication skills with the ability to explain technical issues in clear, non-technical terms.
• Excellent customer service skills with strong attention to detail and follow-up.
• Ability to work independently as well as collaboratively within a team.
• Working knowledge of ITIL and ITSM best practices.
• Demonstrated sense of urgency when supporting users and responding to incidents.
  
  

Preferred Qualifications

• 4-year college degree is a plus
• 3 years of experience in relevant field
• General knowledge of networking
• Mac support knowledge
• Be able to troubleshoot video conference rooms
  
  

California Fair Chance Act

Synectics Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Synectics Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.