Technical Architect Emerging Technologies - Senior

Job Description

• Architect and deliver scalable, cloud-native, and SaaS-based solutions that transform next-generation BSS platforms.
• Lead the integration of advanced AI and machine learning technologies to automate workflows, enable hyper-personalized customer experiences, and support intelligent, data-driven decision-making.
• Drive initiatives to embed AI/ML models for dynamic pricing, customer segmentation, proactive service assurance, anomaly detection, and real-time product recommendations.
• Collaborate with business, product, engineering, and operations stakeholders to identify and prioritize opportunities for AI/ML optimization across customer journeys and business processes.
• Define and execute the modernization roadmap, including legacy migration, domain-driven design, and adoption of industry best practices.
• Champion domain-centric, event-driven architectures with clear separation of concerns and optimized data flows.
• Establish and enforce architecture standards, governance frameworks, and ensure solutions meet enterprise requirements for security, scalability, ethics, and compliance.
• Mentor solution architects and cross-functional teams, serving as a subject matter expert in AI/ML adoption and fostering a culture of innovation.
  
  

Qualifications

• Bachelor's or Master's of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience.
• Typically requires 8-10 years' experience.
• 8 years of solution architecture experience, with a focus on large-scale BSS in telecommunications or similar industries.
• Proven expertise in architecting cloud-native, microservices, and SaaS solutions (AWS, Azure, GCP).
• Hands-on experience integrating AI/ML models into enterprise systems, with applications such as dynamic pricing, customer segmentation, predictive analytics, anomaly detection, and real-time recommendations.
• Deep understanding of BSS domains and processes (customer management, product catalog, order management, billing, revenue management).
• Practical experience with domain-driven design, event-driven architectures, and API management.
• Strong grasp of omnichannel strategies, digital transformation, and customer journey optimization.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with TM Forum Open APIs, eTOM, SID, or similar industry standards (preferred).
• TOGAF or equivalent enterprise architecture certification is a plus.
• Business Support Systems for Telecommunications
• Solutions Architecture Modeling
• Event Driven Architecture
• SPARX Enterprise Architect
• TMForum based standards
• Mobility Architecture (preferred)
  
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.