Site Reliability Engineer

Role: Site Reliability Engineer

Location: Charlotte, NC

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking an experienced Site Reliability Engineer (SRE) to improve the reliability, scalability, performance, and security of our technology platforms. The SRE will work closely with development, infrastructure, security, and operations teams to automate processes, strengthen observability, manage production incidents, and establish best practices around service reliability.

The ideal candidate has strong experience with cloud infrastructure, Kubernetes, infrastructure as code, CI/CD, monitoring, and production incident management.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $80-$90k/year & benefits (see below).

The Role

Responsibilities:

• Design, build, and maintain highly available, scalable, and secure production systems.
• Support cloud infrastructure across AWS, Azure, or GCP.
• Develop and manage infrastructure using Terraform, CloudFormation, or similar tools.
• Deploy and operate containerized applications using Docker and Kubernetes.
• Build, maintain, and improve CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
• Define and monitor Service Level Indicators, Service Level Objectives, and Service Level Agreements.
• Establish reliability standards, error budgets, capacity plans, and performance benchmarks.
• Implement observability solutions using Prometheus, Grafana, Datadog, Splunk, CloudWatch, or similar platforms.
• Develop automation and operational tooling using Python, Bash, Go, or PowerShell.
• Participate in an on-call rotation and respond to production incidents.
• Lead incident triage, root-cause analysis, post-incident reviews, and corrective-action tracking.
• Reduce manual operational work through automation and self-service tooling.
• Troubleshoot application, infrastructure, network, database, and system-performance issues.
• Collaborate with software engineers to improve application reliability, deployment safety, and operational readiness.
• Support disaster recovery, backup, business continuity, and high-availability initiatives.
• Apply security and compliance best practices to infrastructure and deployment processes.
• Create and maintain technical documentation, runbooks, architecture diagrams, and operational procedures.
• Mentor junior engineers and contribute to SRE standards and engineering best practices.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent experience may be considered.
• 4–5 years of experience in site reliability engineering, DevOps, cloud engineering, systems engineering, or a related role.
• Strong experience with at least one major cloud platform:AWS
• Microsoft Azure
• Google Cloud Platform
• Hands-on experience with Linux system administration and troubleshooting.
• Experience with Docker and Kubernetes in production or enterprise environments.
• Strong infrastructure-as-code experience with Terraform, CloudFormation, Pulumi, or Ansible.
• Experience designing and supporting CI/CD pipelines.
• Proficiency in at least one scripting or programming language, such as:Python
• Bash
• Go
• PowerShell
• Experience with monitoring, logging, alerting, and distributed tracing.
• Knowledge of networking concepts, including DNS, TCP/IP, HTTP/HTTPS, load balancing, firewalls, and TLS.
• Experience with incident response, root-cause analysis, and problem management.
• Understanding of high availability, scalability, fault tolerance, and disaster recovery.
• Strong communication, analytical, troubleshooting, and documentation skills.

Preferred Qualifications

• Experience with AWS EKS, Azure AKS, or Google GKE.
• Experience with Helm, Argo CD, Flux, or other Kubernetes deployment tools.
• Knowledge of service mesh technologies such as Istio or Linkerd.
• Experience with Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, or OpenTelemetry.
• Familiarity with Kafka, Redis, PostgreSQL, MySQL, or other distributed data systems.
• Experience implementing GitOps practices.
• Knowledge of SRE principles from Site Reliability Engineering and The Site Reliability Workbook.
• Experience with security scanning, secrets management, and vulnerability remediation.
• Certifications such as:AWS Certified DevOps Engineer
• AWS Solutions Architect
• Certified Kubernetes Administrator
• Azure DevOps Engineer Expert
• Google Professional Cloud DevOps Engineer

Typical Technology Environment

• Cloud: AWS, Azure, or GCP
• Operating Systems: Linux
• Containers: Docker, Kubernetes
• Infrastructure as Code: Terraform, CloudFormation, Ansible
• CI/CD: Jenkins, GitHub Actions, GitLab CI, Azure DevOps
• Monitoring: Prometheus, Grafana, Datadog, CloudWatch
• Logging: Splunk, ELK, OpenSearch
• Languages: Python, Bash, Go, PowerShell
• Version Control: Git, GitHub, GitLab, Bitbucket

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & Paternity leave plans.
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.