ServiceNow Architect

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our Challenge:

We are seeking an experienced ServiceNow Architect to lead the design, implementation, and evolution of enterprise ServiceNow solutions with a strong focus on Generative AI (GenAI), intelligent automation, and Agentic AI capabilities. The ideal candidate will have deep expertise in the ServiceNow platform, strong enterprise architecture skills, and proven experience designing solutions that leverage workflow automation, AI/ML, virtual agents, predictive intelligence, large language models (LLMs), and autonomous/agentic orchestration patterns. This person will partner with business and technology leaders to deliver innovative, secure, and business-aligned solutions that improve productivity, decision making, and service outcomes.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within Piscataway, NJ is “$130K - $140K/year & benefits (see below).

The Role:

• Own the platform vision, strategy, and roadmap, ensuring alignment with enterprise IT and business objectives.
• Provide architectural direction so that all solution designs adhere to platform standards and industry-leading practices.
• Design and maintain governance frameworks for instance strategy, integrations, and data architecture.
• Chair platform governance forums, driving consistent decision-making across internal teams and delivery partners.
• Evaluate emerging ServiceNow capabilities and lead proof-of-concept initiatives that expand platform value.
• Oversee the end-to-end delivery lifecycle of ServiceNow programs, from planning through post-deployment optimization.
• Identify and mitigate platform risks related to scalability, performance, and technical debt.
• Champion the adoption of architectural best practices across business stakeholders, partners, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams to influence product direction.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10 years of experience in enterprise architecture, solution strategy, and program leadership.
• Deep subject-matter expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM) and custom application development using App Engine.
• Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent, Moveworks) preferred.
• Demonstrated ability to engage at the executive level, influencing platform direction and business outcomes.
• Track record of designing multi-workflow, enterprise-scale architectures and governance models.
• Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified technical vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) highly desirable; additional architecture or governance framework certifications are a plus.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.