What are the responsibilities and job description for the Technical Sales Engineer - Membrane Filtration position at Synder Filtration?
This position is responsible for supporting technical sales activities and customer account management for all membrane products and services. Reporting to the COO or the Director of Sales, this role must be strong in processing technologies and operations, application development, troubleshooting, and data analysis. Support for this position will be provided by manufacturing and operations, technology & process development, and inside sales support teams.
The position is based in Conroe, TX
KEY RESPONSIBILITIES
§ Responds to, investigates, and resolves technical inquiries from the customers in both industrial and sanitary sectors.
§ Serve as the main point of contact for a select group of customers and provides sales as well as technical support.
§ Develop and maintain relationships with OEM’s, end users, and industry partners (chemical companies, academia) in order to identify opportunities for business development, product development, and customer satisfaction.
§ Support membrane process optimization and application development, by working with customers, R&D and operations at HQ.
§ Oversee field trials of new products and coordinate between R&D, OEM’s, end users, and cleaning chemical providers to generate case studies and prove the value of Synder’s products to customers.
§ Resolve conflicts that may arise from customer complaint/RGA cases in a timely, competent and professional manner. This role should be able to work as a bridge between the customer and the company to resolve any product related issues.
§ Develop quarterly plans to meet and exceed sales targets and communicate progress to supervisor on a weekly basis, or more often as needed.
§ Communicate customer expectations with Production, Engineering, and Admin staff to ensure that orders are processed, manufactured, and delivered to the highest level of satisfaction.
REQUIREMENTS
§ Strong communication and problem-solving skills
§ Strong understanding of and ability to troubleshoot
§ 1 year of work experience in commercial processing plant operations, R&D, technical support or a BS degree in science/food processing/Engineering or related field
§ Ability to travel 25-50% of the time (as needed) within the US, Canada, South America and Europe, with 3-5 overnights per week when on the road.
Job Type: Full-time
Pay: $80,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- work: 1 year (Preferred)
Work Location: In person
Salary : $80,000 - $150,000