What are the responsibilities and job description for the Order Entry Administrator - Manufacturing position at Syndeo?
Syndeo Staffing has a direct hire opportunity for an Order Entry Administrator to join a family-owned ag-fertilizer supply company. The Order Entry Administrator will be responsible for entering new orders accurately and timely and providing exceptional customer service to customers and co-workers.
Duties & Responsibilities:
- Receive and process incoming orders.
- Informing customers of receipt, prices, shipping dates, delays, and handling complaints.
- Distribute production schedules or work orders to departments.
- Revise production schedules when required due to changes, labor or material shortages, backlogs, or other interruptions.
- Review production schedules and work orders to determine personnel or materials requirements or material priorities.
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite and meet production schedules.
- Assimilate information from a customer’s request and input data into proprietary software with accuracy and data integrity.
- Perform comparative analyses of different data sources to correctly fulfill order requirements considering plant procedures and inventory requirements.
- Collaborate with other team members, including the Procurement & Inventory Manager and VP of Operations, to ensure a cohesive and seamless customer experience.
- Develop a deep understanding of our products, services, and processes to provide accurate and helpful information to customers.
- Provide outstanding customer service support by responding to customer inquiries and resolving any issues or complaints efficiently.
- Continuously update knowledge of industry trends and utilize best practices for effective customer service and order entry.
Requirements:
- High school diploma or equivalent required. Associate’s degree in Agriculture, Business, or related field preferred. Experience will be considered in lieu of a degree.
- Proven working experience or similar role within a manufacturing environment or equivalent.
- Experience in Fertilizer or Agriculture preferred.
- Strong data entry skills with high accuracy and attention to detail.
- Proven ability with Microsoft Office and Data Entry Software.
- Demonstrated ability to work both independently and in a team-oriented environment.
- Proactive attitude and excellent ability to multi-task.
Schedule: Monday – Friday 7:30 AM – 5:00 PM
Pay: $18 - $22 DOE
Salary : $18 - $22