What are the responsibilities and job description for the Customer Service Representative (Aerospace) position at Syndeo?
Syndeo has a direct hire opportunity for a local Aerospace parts manufacturer that focuses on machining. The CSR serves as the first point of contact for all customers and maintains open relationships between customers, vendors, and the production team. This position is responsible for being the focal point for the customer(s), processing purchase orders, coordinating internally to manage schedule and delivery for customer orders, resolving routine and non-routine customer requests, and tracking customer performance.
ESSENTIAL FUNCTIONS
- Pull, review, enter/reject new and/or purchase order changes from the customer.
- Reviews and ensures accuracy of customer metrics and takes action accordingly to address any rejectable item(s).
- Coordinates customer schedules with internal departments.
- Communicates any impacts to the customer schedule as needed.
- Completes any milestone, line of balance, or any schedules requested by the customer.
- Utilizes Smartsheet to coordinate any pull in or expedite requests for the teams buy in.
- Coordinate with the customer and internal team in advance of any items coming off of contract within the final year.
- Other duties as assigned.
Schedule: Monday - Thursday 7:00 AM - 4:30 PM & Friday 7:00 AM - 11:00 AM
Pay: $16 BOE
QUALIFICATIONS
EDUCATION:
High School Diploma or GED
REQUIRED KNOWLEDGE:
Knowledge of Microsoft Office, ERP/MRP Systems, Exostar/ESIS
EXPERIENCE REQUIRED:
Customer Service, Manufacturing, Aerospace
SKILLS/ABILITIES:
Strong Written Communication, Critical Thinking, Problem Solving, Organization, Mathematical, Thoroughness, Time Management, Attention to Detail, Active Listening, Reading Comprehension, Typing, Multi-Task Oriented, Relationship Building, and Computer Skills.
Salary : $16