What are the responsibilities and job description for the Help Desk Technician position at Synchronicity Inc?
Job Summary
We are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Respond to user inquiries via phone, email, or ticketing system in a timely manner.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with IT teams to identify recurring issues and recommend process improvements.
- Maintain knowledge of company systems, applications, and security protocols.
Required Skills & Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1–2 years of experience in help desk or IT support roles.
- Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.
- Familiarity with networking concepts, VPN technologies, and remote connectivity tools.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred Certifications
- Microsoft Technology Associate (MTA) or similar certifications.
- CompTIA A or Network is a plus.
Salary : $38,000 - $54,000