Help Desk Technician

Corporate Technologies is a leading provider of managed IT solutions to businesses and offices in Minnesota, Michigan, North Dakota, Southern California, New Jersey, and many more. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking passionate and motivated Help Desk Technicians to oversee local technical resources across all markets requiring onsite support. The successful candidate will provide leadership and direction to Field Service team members dispatched by the centralized support center when remote assistance is not sufficient. Lead and coordinate the team’s efforts in collaboration with Project Services to ensure the successful deployment and implementation of projects requiring onsite technical engagement. This position is fully on site and located in our Eden Prairie, MN office.

Essential Job Duties:

• Answer incoming phone calls from clients across the United States, delivering excellent customer service.
• Diagnose and troubleshoot basic networking and security issues.
• Assist clients with Microsoft Exchange servers and email-related inquiries.
• Log and track incidents, requests, and issues in our ticketing system.
• Escalate complex technical issues to Tier 2 support as needed.
• Other duties as assigned
  
  
  

Qualifications

• Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
• Basic understanding of networking and security principles.
• Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Customer-focused mindset with a passion for helping others.
• High school diploma or equivalent; an associate or bachelor's degree in Information Technology or a related field is a plus.
• Prior experience in customer service or IT support is preferred but not required.
• Familiarity with IT ticketing systems is desirable.
  
  
  

Base Pay: $18.00 - $20.00 an hour

Benefits (based on position):

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance
  
  
  

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.