What are the responsibilities and job description for the Marketing and Communications Associate position at Synaptic, Inc.?
At Synaptic, Inc., adaptability, creativity, and resilience are the qualities that have helped us build strong relationships in the telecommunications industry and position ourselves for exciting new partnerships. As we continue to grow, we’re looking for a Marketing and Communications Associate to join our team and help us strengthen connections with both new and existing customers.
In this role, you’ll work closely with our leadership team to understand client needs, share information effectively, and support positive customer experiences in the retail marketplace. You’ll be part of a team that values open communication, problem-solving, and a professional yet approachable presence.
Key Responsibilities:
- Collaborate with management to stay informed on client products, services, promotions, and policies so you can communicate them clearly and accurately.
- Interact with customers in a friendly, respectful manner, answering questions and addressing concerns.
- Offer product and service recommendations tailored to each customer’s needs.
- Maintain confidentiality when handling sensitive customer information.
- Provide constructive feedback to management to help improve the customer experience.
- Represent Synaptic and our clients professionally in all interactions.
Qualifications:
- Experience in a customer-facing role, ideally in marketing or communications.
- Comfortable working as part of a team and following established processes.
- Able to learn new tools and adapt to technology changes quickly.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication skills, with empathy and active listening.
- A commitment to integrity, transparency, and professionalism.
What We Offer:
- A collaborative work environment where your input is valued.
- Opportunities to learn and develop skills in marketing, communication, and customer relations.
- Experience working with respected brands in the telecommunications industry.
If you enjoy connecting with people, sharing information, and working in a team-oriented environment, we’d like to hear from you.
