What are the responsibilities and job description for the Customer Success Specialist position at Synaptic, Inc.?
At Synaptic Inc., relationships are at the heart of everything we do. We’re committed to helping our clients succeed by creating exceptional customer experiences and building trust that lasts. We’re looking for a motivated and personable Customer Success Specialist to be the key link between our valued customers and new opportunities.
This is a role where you can make a tangible impact every day — whether you’re solving a problem, guiding a customer through a solution, or finding ways to help them get the most out of our clients' products and services. You’ll be part of a collaborative team, learn from experienced professionals, and have a clear path to leadership opportunities as you grow.
What You’ll Do:
- Keep communication smooth by tracking and organizing client interactions across departments.
- Connect regularly with current customers and new leads to ensure satisfaction and meet growth goals.
- Research and resolve concerns quickly using team resources and best practices.
- Participate in ongoing training to sharpen your skills and stay up-to-date on industry trends.
- Build strong, lasting relationships that strengthen brand loyalty.
What You’ll Bring:
- Bachelor’s degree (preferred) or 1–3 years in customer service or another client-facing role.
- Excellent communication skills and a knack for problem-solving.
- Proven ability to meet goals with a customer-first mindset.
- Full-time availability and a desire to learn and grow within the company.
Why Join Us:
At Synaptic, you’re not just filling a position — you’re stepping into a role where your contributions matter. We provide the support, resources, and growth opportunities you need to build a career you’re proud of.
If you’re passionate about helping people succeed and want to grow in a supportive environment, we’d love to meet you.
