What are the responsibilities and job description for the ServiceNow Developer position at Synapse Business Systems?
Primary Responsibilities:
- Developing, designing, configuring and release of new application modules, workflows and catalog requests.
- Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
- Provide software configuration and customization including, but not limited to: Flow design, administration, report setup, data imports, integration, custom scripting and third party software integrations.
- Create integrations and process automation using API and data integration processes between ServiceNow and other services.
- Create and maintain Service Catalog Items and Knowledge Bases.
- Work with IT Service Management Team and other key client stakeholders within IT and the Business.
- Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Participate in sizing the application for future growth and scalability.
- Perform technical configurations, application maintenance and house-keeping activities.
- Design security of the application, and own data security function.
- Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
- Find opportunities to improve the platform.
- Assist in maintaining CIs to ensure CMDB accuracy and completeness
Qualifications
Required Skills and Education:
- Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
- Ability to obtain and maintain a public trust.
- 6 years of ServiceNow development skills with 6 years of experience in an enterprise-level environment.
- Experience supporting the customization, administration, and configuration of the ServiceNow tool.
- Experience with Enterprise Architecture (formerly APM).
- Experience with HTML, Angular, and JavaScript.
- Experience with Service Catalog and Service Portal within ServiceNow.
- Experience with CMDB and CSDM.
- Experience with WSD and Now Assist modules.
- Functional knowledge of ITSM processes.
- Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
- Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
- Ability to plan resource requirements from high level specifications.
- Strong communications skills and the ability to explain complex concepts in plain language.