Service Now UI Builder Lead

Title: Senior ServiceNow UI Builder Lead (Onsite)
Location: Santa Clara, CA
Engagement: Onsite, urgent start preferred

Overview
The Senior ServiceNow UI Builder Lead will own the end-to-end design and delivery of modern, component-based experiences on the ServiceNow platform, serving as the primary technical leader for UI Builder, Service Portal, and related front-end capabilities.
This role combines hands-on development with architectural decision-making, team leadership, and close collaboration with business and product stakeholders to drive high-impact solutions.

Expanded Key Responsibilities 

• Own UI experience architecture across UI Builder, Workspaces, and Service Portal, defining standards for page layouts, reusable components, and data models.

• Lead and mentor a team of ServiceNow developers, providing technical guidance, conducting code reviews, and enforcing best practices for front-end and platform development.

• Collaborate directly with product owners, architects, and business stakeholders to translate requirements into scalable, user-friendly ServiceNow solutions, including CSM and GenAI/Agentic AI use cases.

• Design and implement reusable UI frameworks and component libraries that can be leveraged across multiple applications and domains.

• Drive solution design across the platform: Script Includes, Flow Designer, IntegrationHub, ACLs, Service Catalog, ensuring cohesive end-to-end workflows and secure access.

• Provide technical leadership during the full SDLC (requirements, design, development, testing, deployment, and support), including documentation and handover to operations.

• Champion platform governance and quality: establish coding standards, performance guidelines, and UX consistency for ServiceNow UIs.

• Stay current with ServiceNow releases, NowAssist, and Agentic AI capabilities and proactively introduce new features and patterns into the client''s environment.

Enhanced Required Skills & Experience 

• 10 years of overall software development experience, including at least 5 years of hands-on ServiceNow development with a focus on UI and custom applications.

• Proven experience as a Lead or Senior ServiceNow Developer owning technical direction for UI experiences and mentoring junior engineers.

• Strong expertise in:

  • UI Builder (pages, components, Workspaces, data sources)

  • Service Portal (custom widgets, theming, client/server logic)

  • Script Includes, Business Rules, Client Scripts, Glide APIs

• Advanced proficiency in:

  • JavaScript, HTML, CSS

  • AngularJS and/or React for building rich, responsive interfaces

• Hands-on experience with:

  • Flow Designer and IntegrationHub for orchestrating workflows and integrations

  • Access Control Lists (ACLs) and role design for secure applications

  • Service Catalog and request fulfillment flows

• Experience working with:

  • Customer Service Management (CSM) and related portals/workspaces

  • NowAssist (GenAI capabilities) and/or Agentic AI solutions integrated into ServiceNow UIs.

Strengthened Preferred Qualifications 

• ServiceNow CSA and/or CAD; CIS-CSM or other implementation certifications are a plus.

• Experience defining UI and platform standards, reference architectures, and reusable frameworks within a ServiceNow practice or Center of Excellence.

• Familiarity with ITIL/ITSM processes and Agile delivery (Scrum/Kanban), including working with product owners and release management.

• Prior experience as a technical lead or architect on complex multi-module ServiceNow programs (e.g., ITSM CSM custom apps).