What are the responsibilities and job description for the Front Desk Coordinator position at Symphony Spine and Pain?
Description:
The Pain Institute of Georgia is seeking a dependable, patient-focused Front Desk Coordinator.
We are looking for candidates who are organized, compassionate, and experienced in a fast-paced medical environment. eClinical Works (ECW) experience is strongly preferred, and pain management experience is a plus.
This position involves a high volume of appointment scheduling and document scanning, so candidates should be comfortable managing multiple scheduling requests, maintaining accurate records, and handling a large volume of documents throughout the day.
Requirements:- Greet all patients warmly upon arrival with a friendly, professional demeanor, ensuring a positive first impression.
- Manage patient check-in and check-out processes efficiently and accurately.
- Verify and update patient demographic information in ECW.
- Facilitate clear and timely communication between patients, providers, medical assistants, and clinic staff.
- Respond to patient inquiries and provide assistance as needed.
- Maintain a clean, organized lobby and ensure supplies are fully stocked.
- Prepare all necessary materials and documentation for the following day’s schedule.
- Collect co-pays, co-insurance, and deductibles at the time of service in accordance with office policies.
- Schedule follow-up appointments, including outstanding services and medication refill visits, during check-in and check-out.
- Manage and reconcile the cash box, including opening and closing procedures.
- Perform opening and closing office duties as assigned.
- Update appointment statuses in ECW by the close of each business day.
- Submit and manage task messages related to authorizations, closing processes, and provider tracking.
- Ensure all task messages are updated and completed by assigned deadlines.