What are the responsibilities and job description for the Property Manager position at Symphony Hospitality?
Property Manager (Contract)
Hourly: $21–$25/hour (based on experience)
Status: Contract / 1099 (flexible schedule based on occupancy)
Location: On-site some remote/on-call support
Seasonality: More hours in summer peak, fewer hours in winter
The Opportunity
We are a small, boutique cabin style lodging property that operates more like a high-touch vacation rental than a traditional hotel. If you love hospitality, enjoy solving guest needs in real time, and want the freedom to run a property with real autonomy, this role is for you.
This is an ideal fit for someone early in their hospitality career (Front Desk Manager, Assistant Manager, Lead Guest Services, or strong hospitality background) who is ready to step up into an elevated Manager title without needing a decade of experience. It can also be a great fit for a motivated, people-oriented professional looking for a meaningful, guest-facing role and a property they can truly take pride in.
Why You’ll Like This Role
- Real Property Manager experience: without the red tape of a large hotel
- Decision making authority and flexibility: you’ll make an impact quickly
- Seasonal rhythm: work more when the property is busy, less when it’s quiet
- Team-first environment: everyone jumps in when needed
- A property you can care about: guests feel it when someone truly owns the experience
What You’ll Do
This role is a mix of operations, guest experience, and light admin which is typical of a small property where everyone supports the mission.
Guest Experience & Service (Core Priority)
- Welcome and assist guests as needed during stays (in-person and via phone/text)
- Handle guest questions, requests, and occasional issues quickly and professionally
- Ensure an excellent guest experience that drives strong reviews and repeat stays
- Support check-in/check-out processes and guest communication
Reservations & Communication
- Answer the hotel phone and respond to inquiries (including some off-site/off-hours)
- Assist with taking reservations and managing booking requests
- Communicate with guests before arrival and during stays
- On-call support is paid when taking calls/handling guest needs outside scheduled time
Property Operations & Team Support
- Coordinate and communicate with housekeeping/maintenance vendors and limited staff
- Help manage supplies and ordering (guest amenities, basic operating items)
- Walk the property, spot issues early, and help ensure everything is guest-ready
- When staffing is limited, be willing to do occasional hands-on tasks (example: quick room check, restock supplies, light assistance to keep the guest experience smooth)
Ownership Mindset
- Treat the property like it’s your own, notice the details, elevate standards
- Bring ideas to improve operations, efficiency, guest communication, and service quality
- Work collaboratively with ownership/leadership and support a “team does what it takes” culture
Schedule & Flexibility
- Hours vary based on occupancy and season
- Expect more hours in summer/peak weekends, fewer in winter/off-peak
- Some responsibilities can be handled remotely (guest messaging/calls), but the role includes being available as needed for on-site guest support
- This is best for someone who likes flexible work and understands hospitality isn’t always “9 to 5”
Who We’re Looking For, Required / Strongly Preferred
- Hospitality experience (hotel, lodge, resort, vacation rental, Airbnb/VRBO-style operations)
- Front desk, guest services, or supervisory experience preferred
- Comfortable with guest communication: phone, text, and email
- Calm under pressure, good judgment, and strong follow-through
- High personal standards: detail-oriented, proactive, reliable
- Willingness to jump in when needed (small-property reality)
Great Fit If You Are…
- A Front Desk Manager / Supervisor ready to step into a GM title
- An early-career hospitality professional who wants a resume-building opportunity
- A people-oriented professional who enjoys guests and takes pride in service
- Someone who wants flexibility and independence while still being part of a team
Compensation
- $21–$25/hour (based on experience and fit)
- Contract / 1099
- Paid for on-call guest support when actively taking calls/handling guest needs outside scheduled hours
Pay: $22.00 - $25.00 per hour
Expected hours: 30.0 – 50.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $21 - $25