What are the responsibilities and job description for the ITSM Business Analyst position at Symphony Corporation?
ServiceNow Implementation & Configuration Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.
Business Analysis & Requirement Gathering Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.
ITSM Process Knowledge 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.
Technical Writing & Documentation Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).
Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.
Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).
ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.
Hourly Wage Estimation for ITSM Business Analyst in Madison, WI
$42.00 to $51.00
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What is the career path for a ITSM Business Analyst?
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