What are the responsibilities and job description for the Desktop Support Analyst position at Symphony Corporation?
Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Environments include working inside and possibly outside in all weather conditions.
Top Skills & Years of Experience:
- 1-3 years customer service experience providing IT desktop support
- 2-year degree in an IT related field or current progress towards a degree in combination with experience.
- Working knowledge with Microsoft Active Directory.
- Working knowledge with Microsoft SCCM imaging software.
- Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment.
Nice to Have Skills:
- Aid in troubleshooting smartphones and other related ad hoc devices.
- Point of Sale experience.
Others
Interview Process: Microsoft Teams
Duration: 12/31/26 with possibility of extension.
Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Role is 100% onsite.