What are the responsibilities and job description for the Desktop Support Engineer position at Symphony Corporation?
Responsibilities
This position assists customers to resolve technical support issues of various levels of complexity, related to
computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication.
Qualifications
- Service Desk & IT/Desktop Support (2-5 years of relevant experience)
- Troubleshoot hardware issues, OS and software issues (2-5 years of relevant experience)
- Strong communication and customer service skills
- Flexibility to help service desk during peak hours
- Image and deploy PCs (2-5 years' experience)