What are the responsibilities and job description for the LTD Claims Analyst - Remote position at Symetra?
Symetra has an exciting opportunity to join our team as an LTD Claims Analyst!
About the role
In this role, you'll make timely, accurate, and customer-focused claim decisions. You'll collaborate with clinical, vocational, financial, and employer resources to gather and analyze data, compare it to policy terms, and determine claim outcomes. You may also support claim settlement efforts, ensuring optimal outcomes and compliance with regulatory standards.
What you will do
- Evaluate new and ongoing LTD claims promptly and accurately.
- Analyze medical, vocational, and financial information against policy terms and procedural guidelines.
- Apply contract language and procedural guidelines to claim decisions.
- Document claim decisions thoroughly in the system.
- Communicate effectively with internal and external stakeholders.
- Build and maintain claim management plans for optimal outcomes.
- Identify and support settlement opportunities as applicable.
- Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication.
- Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations.
- Deliver empathetic, customer-first service throughout all interactions.
- Foster a collaborative and professional team environment.
Why Work at Symetra
Here's what some of our employees have to say about why they work at Symetra:
"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead
"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner
What we offer you
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $54,600 - $91,000 plus eligibility for annual bonus program
Who You Are
- High School Diploma required; college degree preferred.
- 3 years of LTD claims experience required.
- Experience with LTD Claim settlement efforts is a plus.
- Solid understanding of disability claim processes, medical terminology, and legal/regulatory frameworks.
- Proven analytical, negotiation, and conflict management skills.
- Strong judgment, attention to detail, and a commitment to compassionate service.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proficiency in the Microsoft Office Suite.
- Experience with Fineos a plus.
- Pursuing a NY Independent Adjuster license or industry designations (e.g., FLMI, CPDM) is a plus.
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
Salary : $54,600 - $91,000