Robotic Systems Reliability Technician

Join Us as a Robotic Systems Reliability Technician Step into Symbotic's Customer Operations team—the group that owns day-to-day performance of our robotic material-handling ecosystem. You’ll partner closely with onsite customers to deliver best-in-class quality, safety, and throughput while becoming the go-to expert on our automated adapters, vertical lifts, and fleet of automated robotic vehicles. A Day in the Life Your shift begins with a walk-through of the Automated Storage and Retrieval System (AS/RS). You’ll inspect automated robotic vehicles and the automated adapters/lifts, ensuring every component is calibrated and ready:Run inspections on equipment tied to the AS/RS, automated robotic vehicles, and automated adapters/lifts.Keep operations continuous by adjusting, calibrating, repairing, replacing, or modifying components as needed.Monitor and manage material flow through the adapters—from manual inbound to automatic inbound and automatic outbound—to maximize cases per hour and overall throughput.Diagnose robotic vehicle anomalies and stoppages using schematics, wiring diagrams, and advanced test instruments.Conduct periodic system inspections within target durations, documenting parts used, labor, and actions in the CMMS with precision.Communicate production-impacting issues, proposed fixes, and ETA for corrective or emergency work to the right stakeholders.Adapt on the fly in a dynamic environment as priorities shift with business needs.Recover automated robotic vehicles within the Symbotic Matrix select system—even in restrictive spaces.Perform minor utility/fabrication work (e.g., machining holes, building brackets, cutting steel, aligning sensors, attaching Unistrut).Set up, calibrate, troubleshoot, and perform tool changes on robotic arms.Uphold 5S standards with continuous cleaning and workspace organization; clean up and remove replaced parts after repairs.Perform Cell Operator duties when needed.Other duties as assigned by leadership. What Makes You a Great Fit Associate degree or certification in electronics, automotive, automation, manufacturing—or equivalent work experience (preferred).3 years of experience with mechanical automation systems, or comparable training/education.Advanced troubleshooting capability; able to follow electro-mechanical diagrams.Proven ability to operate and run automated systems.Hands-on PLC knowledge and troubleshooting experience.Proficient in all inspection functions.Comfort working independently by following procedures and manuals.Ready to become the subject-matter expert across mechanical, PLC, electrical, and electronic subsystems. Where You’ll Work Expect steep stairs to access the structure and frequent work near high railings.Work is indoors with protection from weather, but temperatures may range from 105° to 32° Fahrenheit.Construction-phase sites will require PPE: hard hat, safety vest, steel-toe footwear, safety glasses, hearing protection, and fall protection (e.g., safety harness).Frequently lift up to 50 lbs and move items up to 80 lbs safely.Stand/walk for 10–12 hours; frequent reaching with hands and arms.Operate at heights up to 45 feet and within restrictive spaces of 24 inches; regularly stand, climb/balance, and stoop/kneel/crouch/crawl.Perform occasional/continuous activities including feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement with both hands and feet.Strictly follow safety requirements and protocols, including Lock Out Tag Out and fall protection. About Customer Operations Our team leads the operation of Symbotic’s robotic material handling system and drives operational excellence by collaborating with site customers to elevate safety, quality, and system performance every day.