Inside Sales / Customer Support

When you are part of the Orbia Polymer Solutions - Alphagary team, you are helping to advance life around the world by manufacturing materials that are made into durable, high-performance and sustainable products that connect us to technology, help us when we are sick, keep our homes warm and dry, and enhance our safety. Orbia Polymer Solutions - Alphagary designs and manufactures specialty compounds for applications that are extruded or molded by our customers into a variety of end-products that we find in everyday life.

• Hybrid with 3 days required on-site
• Applicants without Resumes will not be considered
• Benefits are effective on the first day of employment!
• 401K Match of 100% of first 6% and an additional 3% contribution by company
• NO RECRUITER CALLS PLEASE!

JOB SUMMARY:

As an Inside Sales/Customer Service Representative, you will act as the front-line liaison communicating effectively with customers, sales representatives, and prospects, surrounding inquiries, orders, expedites, and business issues, while positively and professionally representing Alphagary, promoting our quality products. You must proactively anticipate, coordinate, and crisply execute the necessary details, communication, and processes to ensure we understand, meet, and, whenever possible, exceed our customers' requirements. Responsbile for managing assigned customer relationships acting as inside sales support with working closely with sales representatives and pricing analyst to assist in volume fluctuations, delivery expectations, contract rebates and other sales needs.

You Will:

• Effectively communicate using phone, email, and Teams Chat, maintaining a professional and positive business image when corresponding with customers and team members across all Orbia subsidiaries.
• Receive customer inquiries and route each question to the applicable associate, when necessary. Ensure all email and voicemail requests are responded to within 24 hours.
• Enter all new purchase orders into the ERP system and/or communicate any issues preventing the PO from being processed, within 24 hours of receipt—48 hours for Denver, Leominster and Pineville Plants.
• Accurately review (contract review) and process all customer purchase orders, looking at all details to assure that the company can and will adequately meet all the customers’ requirements. Involve others, when necessary, before processing.
• Process requests for quotes, customer requirements, sales orders, and change orders. The ability to complete tasks while demonstrating a thorough concern for all the areas involved. Paying attention to small details, completing tasks with a sense of urgency, and achieving near-perfect accuracy.
• Document all details thoroughly and retain adequate records of inquiries and requests for future reference. Process, route, and file all associated documents and records promptly and accurately, according to Alphagary's record retention policy.
• Create deliveries in the ERP system, help coordinate the shipping of orders, and effectively communicate delays and early shipments to customers.
• Consistently demonstrate commitment towards achieving Aphagary's on-time delivery goals.

Qualifications:

• High School diploma or G.E.D.
• Must have 3 years of customer service-related work experience
• Must have 3 years of previous experience in manufacturing industry
• Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
• Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
• Strong attention to detail and time management skills.
• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.
• Knowledge of SAP/S4 Hana or other order/financial software a plus.

LIAISONS WITH: Customers, Sales Representatives, VP of Sales and Marketing, other team members in the Sales Department, Material/Shipping Department, Accounting, Production Manager, R & D Department

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• customer service related: 3 years (Required)
• manufacturing industry: 3 years (Required)
• SAP/S4 Hana or other order/financial software : 2 years (Preferred)

Work Location: Hybrid remote in Denver, PA 17517

Salary : $24 - $26