What are the responsibilities and job description for the Program Manager position at Sylvan Learning - Southern CA?
GENERAL SUMMARYLooking for someone availableTuesday and Thursday from 10-7pm and 2 Saturdays a monthThe Program Manager is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, they also monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. They also observes and coaches the teaching staff, ensuring robust instructional experiences. The Program Manager also communicates with the Center Director regularly to ensure quality and consistency of the customer experience. ESSENTIAL JOB FUNCTIONSObserves and coaches instructional staff on a regular basis to ensure that teachers follow Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in SylvanSets weekly goals with Center Director to drive sales growthSelects and hires teachers, ensuring that all new staff meet Sylvan hiring standardsEnsures that all teachers are trained and certified to deliver Sylvan programsSchedules and manages teaching staff to meet Center needs and to control labor costsPartners with Center Director to run day-to-day operations including customer account management Motivates and develops staff by providing ongoing learning opportunities Ensures initial and ongoing progress assessments are administered according to Sylvan standardsEnsures that all staff who administer assessments are trained and certified Monitors student progress to ensure goals are achieved and ongoing family needs are metEstablishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs May also be required to make school visits, establish and maintain relationships with schools for partnership and marketing purposesChecks students in and out of the Center with particular attention to student safety and well-beingGreets and assists students, parents, and potential customers according to Sylvan standardsKNOWLEDGE REQUIREDBachelor's Degree in Education or in CommunicationState or provincial teaching credentials (current or expired)Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferredKnowledge of current educational policyPrevious retail and/or sales experience preferredFamiliarity with instructional technology and tablet computers Experience using Microsoft Word and other standard business applications used by the CenterKnowledge of general office equipment such as copiers, printers, and office phones Experience using social media (Facebook, Twitter, etc.) preferredSKILLS AND ABILITIES REQUIREDProven ability to engage, motivate, and inspire students to learn Proven ability to supervise, coach, and develop teachers/instructional staffStrong customer service, interpersonal, and communication skills Strong analytical and problem solving skills Proven ability to discuss and sell Sylvan products and services to new and existing customersStrong organizational skills; Proven ability to manage multiple tasks and be flexibleSelf-sufficiency in ownership of work and tasksProven ability to communicate effectively in writing as appropriate for the needs of the audienceAbility to work collaboratively; Strong team player Ability to work a flexible schedule, including evenings and weekendsAbility to occasionally lift and/or move up to ten poundsThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.