What are the responsibilities and job description for the Receptionist position at Sykes-Mallia Associates, Inc.?
We are seeking an office receptionist to join our growing business! For over 70 years, Sykes-Mallia Associates, Inc. has held a tradition of commitment to our customers. We pride ourselves on personalized service, innovative insurance solutions, experienced assistance, and reliable answers. Sykes-Mallia Associates, Inc. offers complete Personal, Commercial, and Life Insurance products.
The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support and administrative assistance. This role requires strong organizational skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Experience in insurance is desired but not required as there will be a training period. The position offers growth opportunities with the potential for a fulfilling career as a licensed insurance professional.
Responsibilities:
- Answer and direct phone calls in a warm and professional manner.
- Process the incoming/outgoing mail and faxes.
- Troubleshoot and resolve customer issues and concerns.
- Handle and process customer inquiries following Sykes-Mallia Associates procedures.
- Maintain confidentiality of sensitive information while handling customer inquiries and requests.
- Develop and maintain a knowledge base of evolving products and procedures.
Qualifications:
- Strong written and verbal communication skills
- Excellent customer service skills
- Strong computer skills, including proficiency in Microsoft Office Suite and office management software
- Ability to multi-task while managing priorities and follow through effectively
- High attention to detail
- Proactively adapts to different circumstances
- Works well in a small office
What We Offer:
- Full Time
- Monday-Friday 8:30-4:30
- Competitive Compensation Package
- Benefits: PTO & Paid Holidays, Health Insurance, 401(k) with matching
Job Type:
- Full-time
Schedule:
- Monday to Friday
Work Location:
- In person
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $35,000