What are the responsibilities and job description for the POKER FLOOR MANAGER-Poker position at Sycuan Casino Resort?
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Duties and Responsibilities:
Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25%
Facilitates the accurate collection of revenue by ensuring dealers taking collections are observing proper procedures and initiating corrective action as needed. - 25%
Protects game integrity by scanning assigned tables for irregularities in dealing procedures and informing Poker Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 20%
Ensures departmental processes are initiated and/or completed by collecting players names for desired games, seating players at appropriate tables, maintaining game, card, and player logs, and preparing forms and documents as required. - 20%
Maintains efficient operation of the Poker Department by instructing the dealers in correct dealing procedures, recommending disciplinary action when needed, performing the duties of the Poker Shift Manager in their absence, and completing tasks as directed by the Poker Shift Manager. - 10%
Job Specifications:
Education and Experience:
Essential:
- High School Diploma or G.E.D.
- 1 year poker dealing experience
Desirable:
- Experience scheduling dealers and dealer rotations
- Poker Floor Manager experience
- Tribal gaming experience
Skills and Knowledge:
Essential:
- Working knowledge of all rules and procedures applicable to Poker games, game protection, and accounting and dealing processes
- Ability to communicate effectively with players and team members
- Ability to communicate in the English language
- Ability to understand and follow verbal directives and written directions
- Ability to provide leadership and guidance to card room team members
- Ability to maintain professionalism and composure
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to stand or walk for up to six hours at a time
- Ability to work in a smoking environment
- Ability to accept constructive criticism
- Ability to appear for work on time
- Working knowledge of MS Word and Excel
Desirable:
- Basic understanding of rules and procedures applicable to blackjack and/or pai-gow games
- Ability to card count
- Multi-lingual
Supervisory/Managerial Accountability:
Direct: Poker Dealer
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
Job Details