Senior Desktop Support Specialist

Location: San Francisco, CA (Onsite)

Salary: Starting from $85,000 USD

About Sycomp

Sycomp has been delivering complex IT solutions to the global marketplace for over 30 years. We help organizations expand and thrive by simplifying global commerce through high‑quality, end‑to‑end technology implementations, supported by Sycomp’s logistics expertise and world‑class global services.

Internationally recognized, Sycomp operates in major cities across the United States, Europe, Asia, and South America. We are a fast‑growing, profitable organization supporting the technology needs of some of the largest enterprises in the U.S.

About the Role

The Senior Desktop Support Specialist will play a critical role in supporting internal staff by providing advanced technical assistance, troubleshooting complex hardware and software issues, and ensuring a seamless end-user computing experience. This role acts as a senior escalation point, partners closely with IT and Security teams, and helps maintain key productivity and security platforms across the organization.

Key Responsibilities

• Provide first- and second-tier support for desktops, laptops, printers, and mobile devices; act as an escalation point for complex issues.
• Administer and support SaaS applications including user provisioning/deprovisioning, license management, access control, and troubleshooting.
• Perform Active Directory administration (on‑prem and Entra ID), including account lifecycle management, group/role assignments, password resets, and access reviews.
• Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD), including mailbox access, authentication/MFA, and group management.
• Troubleshoot SharePoint and Microsoft 365 collaboration tools, focusing on permissions and access issues.
• Manage and document IT service requests via the ticketing system, following change and compliance processes.
• Support endpoint security and tooling including Mimecast and CrowdStrike, coordinating with Security teams as needed.
• Administer Apple endpoints through Apple Business Manager and MDM tools such as Jamf and Intune.
• Administer password and access management tools such as 1Password (user onboarding, shared vaults, recovery).
• Support collaboration tools including Slack, providing basic administration and troubleshooting.
• Troubleshoot hardware, software, OS (Windows/macOS), and network connectivity issues.
• Install, configure, patch, and maintain desktop systems, peripherals, and applications.
• Support remote users via phone, email, and remote support tools.
• Maintain asset inventory and track hardware lifecycle and replacements.
• Deliver excellent customer service and contribute to documentation and knowledge base articles.
• Support additional end-user infrastructure tools including Adobe licensing, printer support, Terminal/SSH access, and tape drive support.

Qualifications

• 3 years of experience in desktop or technical support.
• Strong troubleshooting skills across Windows and macOS environments.
• Experience with Microsoft 365, Active Directory (on‑prem & Entra ID), and remote support tools.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Hands-on experience with MDM solutions (Jamf and/or Intune).
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Customer-first mindset and strong team collaboration skills.
• Must have reliable transportation to support other San Francisco Bay Area locations (e.g., Burlingame, Union City).
• Experience with Salesforce is a plus.
• Relevant certifications (CompTIA A , Microsoft, etc.) are a plus.

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.com

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review