What are the responsibilities and job description for the Head of Global Freight Forwarding position at Sycomp?
About the Company
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
About the Role
We are seeking an experienced Head of Global Freight Forwarding to lead end‑to‑end operations across Air, Ocean, and Ground transportation for U.S. domestic and international shipments supporting LATAM, APAC, and EMEA trade lanes. This role has full P&L responsibility and is critical to ensuring secure, compliant, and high‑performance logistics solutions for high‑value technology and facility products.
The ideal candidate is a proven freight forwarding leader with strong commercial acumen, a security‑first mindset, and the ability to lead teams in a fast‑paced, global environment.
Key Responsibilities
- Own full branch P&L, including revenue growth, margin performance, and cost control
- Lead daily freight forwarding operations across air, ocean, and ground modes
- Ensure reliable execution of import, export, and domestic shipments across global regions
- Maintain elevated security and chain‑of‑custody controls for high‑value cargo
- Serve as senior escalation point for customer service, operational disruptions, and risk events
- Ensure compliance with trade regulations, documentation standards, and internal SOPs
- Manage and develop high‑performing teams across operations, customer service, and documentation
- Select, manage, and evaluate carriers, vendors, and overseas partners
- Drive continuous improvement, operational consistency, and customer satisfaction
- Collaborate with Sales and Account Management on customer growth and solution design
Required Qualifications
- Bachelor’s degree in Logistics, Supply Chain, Business, or equivalent experience
- 8 years of freight forwarding experience, with 5 years in management or branch leadership
- Proven experience managing Air, Ocean, and Ground forwarding operations
- Demonstrated success owning and managing branch P&L
- Experience supporting high‑value cargo, technology, or facility‑related products
- Strong knowledge of international shipping, documentation, and trade compliance
- Excellent leadership, decision‑making, and customer escalation skills
- Proficiency with freight forwarding systems and operational reporting tools
Preferred Qualifications
- Industry certifications (FIATA, IATA, CCLP, trade or security‑related certifications)
- Experience working with global trade lanes (LATAM, APAC, EMEA)
- Background in regulated or security‑sensitive supply chains
- Continuous improvement or Lean experience
What We Offer
- Competitive salary and performance‑based incentives
- Leadership role with full operational and financial ownership
- Opportunity to manage complex, high‑value global supply chains
- Career growth within a global logistics organization
- Comprehensive benefits package
Travel 10%
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.com.
Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.