What are the responsibilities and job description for the Data Center Technician position at Sybex Support Services Inc.?
Role & Responsibilities
- Perform installation, troubleshooting, maintenance, and break/fix support for data Centre equipment.
- Rack, stack, install, move, and decommission servers and network equipment.
- Perform hardware diagnostics and replace components such as hard drives, memory, power supplies, fans, and other field-replaceable units.
- Install and troubleshoot copper and Fiber network cabling.
- Perform cable management, labelling, tracing, and documentation.
- Assist with installation and basic troubleshooting of network equipment.
- Execute IMAC (Install, Move, Add, Change) activities according to established procedures.
- Follow customer SOPs, security requirements, safety procedures, and work instructions.
- Accurately document work performed, equipment/serial numbers, test results, and site changes.
- Coordinate with remote NOC/engineering teams and escalate issues when required.
- Maintain professional communication with customers, site personnel, and project teams.
- Complete assigned work orders within required SLA/timeframes.
- 2 years of hands-on data Centre or IT infrastructure experience.
- Strong experience with enterprise server and network hardware.
- Hands-on experience with rack & stack, cabling, hardware installation, and break/fix.
- Good understanding of data Centre operations and infrastructure.
- Experience troubleshooting hardware and connectivity issues.
- Ability to read and follow technical documentation, diagrams, and SOPs.
- Comfortable working independently in a data Centre environment.
- Strong communication, documentation, and problem-solving skills.
- Reliable transportation and the ability to work scheduled shifts.
- Must have required tools and PPE.
- Must be able to meet any customer/site access and security requirements.
Data centre, networking, server, or relevant IT certifications are a plus.
We are looking for qualified, dependable technicians who can commit for up to 3-month project and consistently meet customer expectations and SLA requirements.
We look forward to your response and to working with you on this project.
Note: The technicians should be willing and flexible to travel across different states and cities as required.