What are the responsibilities and job description for the Data Center Technician position at Sybex Support Services Inc.?
Role & Responsibilities
- Lead and perform installation, troubleshooting, maintenance, and break/fix support for data center equipment.
- Rack, stack, install, move, and decommission servers and network equipment.
- Perform advanced hardware and connectivity troubleshooting.
- Install and troubleshoot copper and fiber network cabling.
- Execute IMAC activities according to established procedures.
- Manage and coordinate day-to-day site activities and technician teams.
- Provide technical guidance and support to other technicians on site.
- Coordinate with remote NOC/engineering teams and escalate complex issues when required.
- Ensure assigned work is completed within required SLA/timeframes.
- Maintain accurate documentation of work performed and site changes.
- Follow customer SOPs, security, and safety requirements.
Required Qualifications
- 3 years of hands-on data center or IT infrastructure experience.
- Strong technical expertise with enterprise server and network hardware.
- Strong experience in rack & stack, cabling, hardware installation, troubleshooting, and break/fix.
- Proven site management and team management experience.
- Experience leading or coordinating technicians at a data center site.
- Ability to independently handle technical issues and take ownership of site activities.
- Strong communication, leadership, and problem-solving skills.
- Ability to read and follow technical documentation, diagrams, and SOPs.
- Must have required tools and PPE and meet customer/site security requirements.
Preferred Experience
- Previous experience as a Level 3, Senior Data Center Technician, Site Lead, or Team Lead.
- Experience managing data center sites and coordinating technician teams.
- Experience with large-scale data center deployments, migrations, or infrastructure projects.
- Data center, networking, server, or relevant IT certifications are a plus.
We are looking for qualified, dependable technicians who can commit for up to 3-month project and consistently meet customer expectations and SLA requirements.