Senior Director of Field Operations, FTTH

Job Title: Senior Director of Field Operations, Fiber-to-the-Home (FTTH)

Department

FLSA Classification

EEO Classification

Last Modified

Operations

Exempt

Senior Level​

10/15/2025

Job Summary:

The Senior Director of Field Operations will lead our comprehensive Fiber-to-the-Home (FTTH) deployment and service organization. This executive role is critical to scaling our network infrastructure, ensuring operational excellence in construction and customer installations, and maintaining world-class network performance and reliability. The ideal candidate will possess deep expertise in telecommunications, specifically in large-scale FTTH deployments, and a proven track record of managing multi-regional field teams, contractors, and complex supply chains.

Essential Duties & Responsibilities:

• Strategic Leadership & Planning
  
  
  
  • Develop and execute the strategic roadmap for all field operations, aligning with the company's aggressive FTTH build-out goals and service expansion plans.
  
  
  • Lead capital planning and operational budgeting for field activities, ensuring cost-effective and efficient use of resources across construction, installation, and maintenance.
  
  
  • Drive continuous improvement initiatives in safety, quality, productivity, and customer satisfaction metrics across all field functions.
  
  
  • Negotiate and manage high-value contracts with fiber construction firms, civil engineering partners, and specialized installation contractors.
  
  



• Network Construction & Deployment (OSP)

  
  
  
  
  • Oversee all Outside Plant (OSP) activities, including civil engineering, trenching, conduit placement, fiber pulling, splicing, and optical testing (OTDR).
  
  
  • Ensure rigorous adherence to design specifications (e.g., GPON/XGS-PON architecture), quality control standards, and regulatory compliance (e.g., utility locates, environmental permits).
  
  
  • Implement advanced project management methodologies to track and accelerate the 'make-ready' process and new market network activation.
  
  



• Installation & Service Activation (ISP/Premises)

  
  
  
  
  • Manage the efficient scheduling and execution of In-Home/Premises Installation (ISP) operations, including drop placement, Optical Network Terminal (ONT) configuration, and Wi-Fi setup.
  
  
  • Establish and enforce rigorous standards for the customer experience (CX) during installation, emphasizing timely, professional, and first-time-right service delivery.
  
  
  • Develop standardized training and certification programs for in-house technicians and third-party installers to ensure expertise in fiber handling and customer electronics integration.
  
  



• Maintenance & Network Reliability

  
  
  
  
  • Direct the Field Maintenance and Repair organization, focusing on rapid response to fiber cuts, network outages, and service issues (trouble tickets).
  
  
  • Implement predictive maintenance strategies using network performance data (e.g., light level monitoring, NMS alarms) to minimize service disruption.
  
  
  • Oversee inventory management of critical OSP and ISP materials (e.g., fiber cable, splitters, splice closures, ONTs) to support operational velocity.
  
  

Required Qualifications & Experience 🎓

• Minimum of 15 years of progressive leadership experience in telecommunications or utility construction, with at least 5 years at the VP or Director level.


• Deep, demonstrable expertise in FTTH architectures (e.g., Passive Optical Network - PON), OSP construction methodologies, and MDU/SFU deployment strategies.


• Proven success managing multi-million dollar capital budgets and multi-site, geographically dispersed field operations teams (both internal and contractor-based).


• Strong understanding of federal, state, and local permitting processes, utility coordination, and relevant safety regulations (e.g., OSHA).


• Bachelor's degree in Engineering, Construction Management, Business Administration, or a related field. Master's degree preferred.

Key Skills & Competencies 🌟

• Financial Acumen: Ability to analyze key performance indicators (KPIs) such as Cost Per Home Passed (CPHP), installation efficiency, and churn rate to optimize operations.


• Talent Management: Exceptional ability to recruit, develop, and mentor high-performing field leadership and technical talent.


• Technology Fluency: Proficient with GIS mapping tools, workforce management (WFM) software, network management systems (NMS), and CRM platforms.


• Safety & Quality Focus: Uncompromising commitment to zero-incident safety culture and highest quality construction standards.

Work Schedule: 

This is a full-time position requiring approximately 40 hours per week. The typical work schedule is Monday through Friday during standard business hours; however, start and end times may vary based on team needs and project deadlines. Occasional overtime or weekend hours may be required to meet business demands.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled