On-Call Program Monitor

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: On-Call Program Monitor 

Summary:

Monitor the activities of residents after regular program hours. Respond to emergencies and conducts crisis interventions. Completes appropriate documentation and works with staff to facilitate treatment and identify resident issues. Accompany and supervise residents during morning or afternoon meals. Quality assurance and clerical duties. 

Responsibilities:

• Maintain good attendance record, including timely notification if unable to work shift 
• Ability to work independently with minimal direct supervision. 
• Managing the program environment after regular program hours. (Shifts may include overnight or weekends.) 
• The ability to recognize relapse behavior 
• Documentation, i.e. Incident Reports and Logbook entries
• Good communication skills and the ability to interact productively with residents and staff
• Urinalysis 
• Quality Assurance 
• Clerical duties, i.e. photocopying and assembling charts, etc 
• Ability to drive clients as needed, pick up meals for the special needs clients and maintain good working relationships with the food service staff 
• Perform comparable related duties as required by management 
• Employees must be able to perform duties with what would be considered reasonable accommodation 
• The ability to provide a TB Test or Chest X-Ray within 60 Days of start date

Desired Qualifications:

Experience:

• Minimum of three (3) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency  
• Translatable military experience and skills may be alternatively substituted 
  

Qualification:

• Maintain good attendance record, including timely notification if unable to work shift
• Ability to work independently with minimal direct supervision  
• Must have reliable transportation and a clean driving record
• Ability to enter data into email and/or communication logs 
  

•  Fluency in english and ability to effectively read, write, and communicate in English with staff, clients, and external partners and stakeholders.

Skills:

• Ability to engage clients
• Crisis intervention de-escalation and conflict resolution skills
• Ability to recognize relapse behavior
• Good written and verbal skills
• Listening skills
• Ability to be a team player 
• Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.
  

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø  10 sick days

Ø  13 holidays

Ø  17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.  

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.