Fairfax Property Manager

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Property Manager, Supportive Housing (Veterans)

Location:

Fairfax, 420 Eddy Street, 94103

Schedule:

Monday – Friday, 8:00 am – 4:00 pm

Reporting Type:

In-person

Employment Type:

Non-exempt, Full-time

Salary Range:

$36.09/hourly 

Summary:

Position Summary

The Property Manager oversees the day-to-day operations of a permanent supportive housing community serving veterans in San Francisco. This role ensures compliance with all applicable funding, contractual, and regulatory requirements while maintaining a safe, respectful, and housing-first environment.

The Property Manager balances operational excellence, lease enforcement, and building safety with trauma-informed, veteran-centered practices. This position reports directly to the Assistant Director of Property Management.

Responsibilities:

Property Management & Operations

·        Oversee all aspects of daily building operations to ensure safe, clean, and habitable living conditions.

·        Monitor the property daily for safety hazards, maintenance issues, and compliance concerns.

·        Coordinate repairs, preventive maintenance, and improvements in collaboration with maintenance department.

·        Ensure compliance with all applicable funding requirements, contracts, and regulatory agencies.

·        Create and maintain accurate resident files in accordance with agency procedures.

·        Process applications, move-ins, move-outs, transfers, and required certifications.

·        Complete annual and interim recertifications and conduct annual unit inspections.

·        Prepare and submit regular reports, including vacancy, rent collection, and eviction reports.

·        Collect rents and security deposits and coordinate timely bank deposits.

·        Respond to building emergencies as required.

·        Facilitate staff huddles, and monthly community meetings.

·        May be required to provide operational coverage or temporary support at other Swords to Plowshares housing sites, as needed.

Tenant Relations & Housing Stability

·       Orient new residents to the building, lease terms, community rules, and available programs.

·       Enforce community rules and lease provisions fairly, consistently, and in a trauma-informed manner.

·       Maintain regular communication with supportive services staff and advocacy partners to support housing retention, tenant safety, and quality of life.

·       Respond promptly to resident concerns, complaints, and conflicts using de-escalation and problem-solving strategies.

·       Forward grievances, reasonable accommodation requests, and Fair Housing complaints to the Director of Property Management in a timely manner.

·       Issue late rent notices and legal notices in accordance with agency housing-retention procedures.

·       Prepare tenant files and documentation for eviction proceedings when necessary and legally appropriate.

Building Safety & Risk Management

·       Conduct weekly building and grounds inspections with Maintenance department.

·       Provide regular updates to the Assistant Director of Property Management regarding building conditions, resident issues, and operational needs.

·       Ensure compliance with organizational safety policies, emergency procedures, and safe-work practices.

·       Perform additional duties as assigned.

Desired Qualifications:

Experience:

·        Minimum five (5) years of residential property management experience in affordable or supportive housing.

·        Translatable military experience may substitute for civilian experience.

·        Ability to interact effectively with government agencies, service providers, and community partners.

       Fluency in English and ability to effectively read, write, and communicate in English with staff, clients, and external partners and stakeholders.

·        Excellent administrative, organizational, and communication skills.

Education:

·        Knowledge of affordable housing and public funding programs (e.g., HUD, Section 8, CoC).

·        Working knowledge of landlord-tenant law, Fair Housing, ADA, and Section 504 requirements.

Physical Requirements

• Ability to move throughout the building, including stairs.
• Ability to sit for extended periods.
• Ability to lift up to 25 pounds.
• Ability to function effectively during emergencies and high-stress situations.

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø  10 sick days

Ø  13 holidays

Ø  17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

 Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.  

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.

Salary : $36