What are the responsibilities and job description for the PACE KC Enrollment Coordinator position at Swope Health?
PACE KC is seeking a dedicated and mission driven Enrollment Coordinator to support the PACE KC team in providing the highest quality, all-inclusive care to people 55 and older in Jackson County, Missouri. The Enrollment Coordinator assists the Outreach and Enrollment team in following up with potential participants, coordinating schedules, receiving and returning phone calls, conducting phone screenings to determine possibly qualified candidates, and assists with documentation, community events, and other duties as necessary to facilitate enrollment. The Enrollment Coordinator plays a critical role in our Outreach and Enrollment team, helping to contact prospective participants for the program.
Primary Responsibilities:
- Follows up on leads/prospects from the Enrollment Specialists and various referral sources
- Processes documents, confirms eligibility, works with physician offices/facilities and families to successfully enroll the prospect
- Conducts phone screenings with new prospects to determine eligibility
- Schedules in-home assessments and day center visits for prospects
- Supports Outreach and Enrollment Team with enrollment process for new participants
- Supports Outreach and Enrollment Team with coordinating community outreach activities including presentations, exhibits, health fairs, and contact with community groups
- Facilitates center tours when needed
- Maintains all documentation and eligibility standards of PACE program regulations
- Other duties as assigned by the Director of Outreach and Enrollment
Education/Qualification Requirements:
- High School diploma or equivalent education required
- Bilingual (Spanish/English) Highly preferred
- Excellent verbal communication skills and professional phone skills
- Exhibits caring attitude toward participants and families
- Excellent interpersonal and customer service skills
- Attention to detail and ability to complete assigned tasks
- Proficient with Microsoft Office Suite, web applications, and mobile apps
- Capacity to maintain contact and engage with prospective patients/families/key stakeholders after initial interaction, ensuring progress to completion.
About PACE KC:
PACE (Program of All-Inclusive Care for the Elderly) is a healthcare program that provides a full range of personalized healthcare and wellness services to allow older adults to age gracefully in their home communities.
PACE emphasizes comprehensive, coordinated, and preventive care in a way that treats the whole person – addressing physical, emotional, and psychological needs. A team of providers works together across many disciplines to help PACE members achieve and maintain their health and wellness goals.
We support our team members with:
- Medical benefits (including a Health Savings Account option), dental and vision
- 401(k) retirement plan with company match
- Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
- Flexible Spending Account
- Paid Days Off beginning at 15 days annually, effective the first day of employment
- Eight annual company-paid holidays; One annual paid personal day
Swope Health/PACE KC is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.
