What are the responsibilities and job description for the Quality Engineering Manager position at SWIVEL?
SWIVEL is seeking a talented individual to lead our Quality Engineering efforts. This role involves strategic planning, team leadership, and hands-on technical expertise to ensure the delivery of high-quality software products. The ideal candidate will collaborate across teams, drive automation initiatives, and foster a culture of continuous improvement.
Why You'll Love This Role
Are you a seasoned Quality Engineering Manager and ready to take the next step? Then this role is for you. You’ll lead a team of talented engineers, shape the future of quality engineering, and have a direct impact on the reliability of products used by thousands of customers.
Essential Duties Include The Following
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.
Why You'll Love This Role
Are you a seasoned Quality Engineering Manager and ready to take the next step? Then this role is for you. You’ll lead a team of talented engineers, shape the future of quality engineering, and have a direct impact on the reliability of products used by thousands of customers.
Essential Duties Include The Following
- Collaborate with the QE Director and senior leadership to implement automation strategies across teams.
- Mentor Quality Engineers to uphold high standards of product quality and drive quality expectations for releases.
- Monitor and manage daily operations of the software quality engineering team.
- Assign testing tasks and manage resource allocation effectively.
- Foster a culture of ownership, accountability, and continuous learning within the QE team.
- Support team members in their career growth through coaching, training, and development plans.
- Design, build, and maintain robust automation frameworks for UI, API, and Microservices testing.
- Develop custom test harnesses and tools to accelerate test execution when needed.
- Create and maintain manual and automated test scripts (Web, API, Microservices).
- Manage manual test cases within test management tools for effective maintenance.
- Maintain test data to support comprehensive test coverage, either through the application or directly via data sources.
- Design and implement both functional and non-functional test strategies, including load testing, accessibility, Contract Testing and visual testing.
- Monitor automation execution trends and ensure timely completion and maintenance of test suites.
- Test application features against functional and non-functional requirements.
- Understand and apply industry best practices in Agile testing, test automation, and performance testing.
- Ensure testing practices align with regulatory standards and compliance requirements (e.g., PCI-DSS, SOC 2, WCAG) where applicable.
- Work closely with Product Owners, Scrum Masters and development teams to understand product vision and goals.
- Act as a quality advocate across the organization, influencing engineering and product decisions to prioritize quality from ideation through delivery.
- Foster collaboration across engineering, database, integration, and customer support teams.
- Lead ongoing quality improvement initiatives through process and tool enhancements.
- Define and track KPIs such as defect leakage rate, test coverage, automation ROI, and release quality metrics to measure team impact.
- Develop, manage, and report Quality Assurance metrics to identify areas for performance improvement.
- This role may include other duties as assigned to support the overall success of the Quality Engineering team.
- Bachelor’s degree in computer science or a related field from an accredited four-year college or university, or equivalent work experience.
- Minimum of seven (7) years of experience in software quality assurance, including direct experience in test suite automation strategy, tool implementation, and maintenance.
- Strong knowledge of Agile development practices and methodologies.
- Deep understanding of software testing methodologies including requirements traceability, defect management, defect analysis, injection/detection analysis, and defect remediation.
- Strong organizational, interpersonal, and verbal/written communication skills.
- Ability to effectively write and present business correspondence, reports, and technical documentation.
- Experience managing large, multi-platform testing efforts.
- Hands-on experience with tools such as Selenium or Playwright SoapUI, Postman, RestSharp, JMeter, AWS, and SQL.
- Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
- Familiarity with containerization and orchestration (Docker, Kubernetes).
- Experience with observability tools (e.g., Grafana, Datadog) for monitoring test environments.
- Experience with performance testing tools and accessibility standards.
- Familiarity with cloud platforms (AWS).
- Knowledge of test data management and synthetic data generation.
- Experience in the Payments domain is a strong plus.
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
- Based upon employee eligibility
SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWIVEL does not hire tobacco users as allowed by law.
To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.