Director of Operations Systems - SwitchThink Solutions

The Director Operations Systems is responsible to lead and oversee the Systems Operations Team. they manage daily operations, ensuring system reliability, optimal performance, availability, and data integrity. They drive continuous improvement across technical and operational functions. They provide strategic leader ship along with strong technical expertise and a passion for delivering exceptional service. The Director also leads, mentors, and supports a high-performing operations team in a fast-paced, time-sensitive environment..

What you will do here:

Leadership, Management, & Collaboration

Lead, mentor, and support a high-performing operations team in a fast-paced, time-sensitive environment.

Collaborate with cross-functional teams and STS clients to align operational goals and deliver seamless service. Provide technical guidance and ensure ongoing training and development opportunities for team members.

Set SMART goals for the team, conduct performance evaluations, and support career development.

Uphold and promote SwitchThink’s core values through collaborative leadership and example-setting.

Oversee change management processes related to automation initiatives, ensuring proper documentation, testing, and communication.

Client Service & Operations

Develop and implement consistent, efficient processes to meet productivity targets and enhance service quality.

Oversee data collection and metric tracking to identify trends, eliminate errors, and improve operational performance.

Monitor and manage incident response and service request workflows to meet SLA requirements. Implement solutions in a timely manner.

Serve as the escalation point for complex or high-impact system issues, ensuring timely resolution and communication.

Lead and coordinate operational support for new client conversions and system migrations, ensuring smooth transitions and minimal disruption.

Establish and maintain automation standards to streamline operations, reduce manual effort, and improve system reliability.

Technical Operations:

Perform routine maintenance, monitoring, and health checks on Linux and AIX servers.

Manage DB2 databases to ensure optimal performance, availability, and data integrity.

Troubleshoot and resolve system issues promptly, including escalated incidents.

Plan, coordinate, and execute OS and software upgrades for Linux, AIX, and DB2.

Apply security patches and system updates to ensure compliance with industry standards.

Work with cross-functional teams to minimize downtime and disruption during upgrade processes.

Ensure compliance with security standards through timely application of updates and patches.

Participate in disaster recovery (DR) testing to validate system resilience and recovery strategies. Maintain up-to-date DR documentation.

Support business continuity planning to ensure system resilience and readiness for potential failures.

What you will need:

Bachelor’s degree in IT operations management,, Information Systems / Management Information Systems, business administration, or related field preferred.

Equivalent combination of education and experience required.

5 years experience in operations working in a Credit Union or Banking environment required.

5 years leading a operations management team required.

Demonstrated managing DB2 databases, ensuring optimal performance, availability, and data integrity required.

Expertise in planning, coordinating, and executing OS and software upgrades for Linux, AIX, and DB2 required.

Expertise in applying security patches and system updates to ensure compliance with industry standards required.

Expertise in implementing new system software required.

Able to translate tech speak into business terms required.

Displays calm under pressure, recognizes emotional cues from users and team member and builds trust quickly during tense moments required.

Quickly assess root causes and determine the most effective course of action required.

Balances risk and resolution speed required.

Excellent listening, interpersonal, written and oral communication skills required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.