What are the responsibilities and job description for the Systems Engineer position at SwitchThink Solutions?
Who We Are
SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.
Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.
What you will do here:
The Systems Engineer is an infrastructure engineering position within the Platform Operations team. It is responsible for designing and delivering integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms that support SwitchThink Solutions and our credit union clients. Working with the Systems Architect, the Systems Engineer turns architectural direction into technical designs and implementations, and it leads infrastructure projects from requirements through deployment. The role is the escalation point for complex, cross-platform issues and drives root-cause analysis to prevent recurring problems. It also develops scalable automation and infrastructure-as-code practices, maintains engineering standards, evaluates new technologies, and mentors systems administrators. The Systems Engineer partners with security teams, vendors, and client stakeholders to keep these mission-critical financial services environments secure, stable, and highly available.
Infrastructure Engineering & Solution Delivery
Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.
Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives while ensuring solutions are secure, scalable, and aligned with business requirements.
Operational Excellence & Service Delivery
Monitor, troubleshoot, and resolve infrastructure-related incidents, requests, and performance issues in accordance with established service level objectives.
Execute maintenance, patching, change management, system lifecycle management, and operational support activities while maintaining system reliability and availability.
Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles to support operational effectiveness and service delivery.
Security, Collaboration & Continuous Improvement
Support cybersecurity, compliance, disaster recovery, and business continuity initiatives to maintain secure and resilient environments.
Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams to deliver exceptional client outcomes.
Identify opportunities for automation, standardization, and process improvement while continuously developing technical expertise and contributing to a culture of innovation and continuous learning.
What you will need:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred.
Or equivalent combination of education and experience required.
6 years of experience in systems administration, technical support, infrastructure operations, or managed services required.
6 years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.
1 years of experience within a Managed Services Provider (MSP) environment preferred.
1 years experience supporting financial institutions or highly regulated environments preferred.
1 years experience with Microsoft Azure preferred.
Working knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.
Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V required.
Working knowledge of Microsoft 365 administration fundamentals required.
Demonstrate competency with backup and recovery technologies required.
Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.
Strong communication skills to communicate clearly and professionally with technical and non-technical audiences required.
MECM/SCCM preferred.
Microsoft, VMware, CompTIA, or similar technical certifications preferred.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.